Overnight Customer Care Agent - AmTrav

About the Role Join AmTrav, a subsidiary of Perk—a global unicorn valued at $1.4 billion—transforming the $1.3 trillion business travel market. As an Overnight Advisor, you are the calm in the storm. You’ll manage high‑priority travel needs while the rest of the world sleeps, utilizing our proprietary booking platform to solve complex logistics in real time. What You’ll Do Mission: You are the backbone of business mobility. You ensure that executives and teams reach their destinations through the most efficient, cost‑effective, and stress‑free routes possible. You balance the cold logic of a budget with the warm empathy required when a traveler is stuck in a foreign airport at 3 AM. Multichannel Support: Execute flawless bookings and modifications via phone, live chat, and email. Strategic Itinerary Management: Coordinate complex, multi‑city international trips including air, rail, ground transport, and lodging using our proprietary software. Policy Compliance & Enforcement: Act as the gatekeeper for corporate travel policy, ensuring all bookings align with company tiers, budgets, and preferred vendor contracts. VIP & Executive Concierge: Provide white‑glove service for C‑suite executives, managing specific preferences such as aircraft types, hotel floor, or dietary requirements. Duty of Care (Safety): Monitor global events—weather, strikes, geopolitical issues—and proactively reroute travelers to keep them out of harm's way. What We’re Looking For The Experience: 3+ years in a high‑touch customer‑service environment. The Schedule: You thrive on the 12 AM–9 AM rhythm. The Crisis Mindset: Exceptional problem‑solving skills under pressure; the ability to find a Plan B when a Plan A evaporates. The Skills: Active listening and the capacity to translate complex travel jargon into simple solutions. The Communication: Crystal‑clear professional communication, both written and verbal. The Tech: Tech‑savvy, able to learn new SaaS platforms quickly and manage multiple browser tabs or tools simultaneously. The Roadmap to Success Immersive Training (12 Weeks): Monday–Friday, 8 AM–5 PM CST. Learn the tech, the industry, and the culture. The Transition: Move to your permanent overnight shift with your hourly differential applied. Ticket Accuracy: Near‑zero error rate with booking requests. Traveler Satisfaction: High Net Promoter Scores from corporate clients. Response Time: Managed time‑sensitive travel disruptions by quickly assessing priority levels, addressing urgent matters, and resolving heightened client concerns with efficiency and professionalism. What we offer Competitive compensation and equity ownership in Perk. 20 vacation days and 12 public holidays. Three medical plan options, company contributions, and an HSA with an HDHP plan. Dental, vision, and Wellhub gym subscription from your start date. Life and disability coverage from your start date, with optional voluntary buy‑up plans. 401(k) plan with company matching contributions. Pet insurance partner discounts. Perk events, including an annual summer party. Spring Health wellbeing partner: up to 12 therapy and 12 coaching sessions for you and your loved ones. 12–16 weeks paid parental leave. 16 paid hours per year for community volunteering. Up to 20 Work‑from‑Anywhere days per year. Four‑week fully paid sabbatical after 5 years. Relocation support if moving to one of our hubs. Compensation Hourly pay: $23 per hour plus $4.80 per hour night shift differential ($27.80 per hour). Stock options are also part of the compensation package. Actual compensation may vary based on specific qualifications and experience. Shifts we are looking to fill Monday–Friday 12 AM–9 AM – Off: Saturday, Sunday. Monday–Wednesday, Friday, Sunday 12 AM–9 AM – Off: Thursday, Saturday. Wednesday–Sunday 12 AM–9 AM – Off: Monday, Tuesday. How We Work Perk takes an IRL‑first approach to work: our team works together in person three days a week. This role requires you to be based within commuting distance of one of our hubs. We believe in meeting in real life to improve connection, productivity, creativity, and overall workplace culture. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal‑opportunity employer, welcoming individuals regardless of appearance, origin, or any other factor. #LI-Hybrid #J-18808-Ljbffr