Office Assistant

Coastal Horizons – Office Assistant (Trauma-Informed Care Setting)The Office Assistant performs a variety of administrative and front desk support functions while helping maintain a welcoming, safe, and supportive environment for clients, staff, and visitors.This position requires the ability to interact with individuals who may have experienced trauma, substance use disorders, or behavioral health challenges, using principles of trauma-informed care, including empathy, confidentiality, cultural sensitivity, and professionalism.Location: On-site City/State/County: Shallotte, NC Brunswick County Schedule: Full TimePosition Highlights:Provide front desk coverage and greet clients in a respectful, supportive mannerAnswer phones and assist callers with professionalism and discretionConduct appointment reminder callsSchedule appointments for therapists, counselors, and other staffCheck in new clients and review required paperworkMaintain accurate filing of client documentationCollect and post client payments; assist with third-party billing as assignedMaintain strict confidentiality of all client informationPick up and distribute incoming mailPrint SAIOP certificatesPlace orders for office suppliesEnroll patients into services for the expanded dosing programSupport daily operations of the New Hanover office and perform other duties as assignedThis position is subject to OSHA regulations regarding bloodborne pathogens due to potential exposure to bodily fluids.Required Education & Qualifications:High school diploma or equivalent (business coursework preferred)Minimum of two (2) years of clerical or administrative experience, or equivalent combination of education and experienceExperience with third-party medical billing preferredAbility to work a flexible scheduleStrong organizational, communication, and computer skillsAbility to interact professionally and compassionately with diverse populations in a trauma-informed environmentAdditional Information:Work in a collaborative, mission-driven behavioral health settingSupport services that help individuals and families recover and thriveContribute to a safe, respectful, and inclusive client experienceSalary & Benefits:Competitive salary based on experienceComprehensive medical, dental, and vision insuranceEducational loan repayment programs and career growth opportunitiesRetirement savings plan (401k)Generous paid time off, rollover hours, and 14 paid holidaysEmployee engagement activities, resource groups, and diversity eventsRequest for Accommodations:If you require an accommodation during the application process, please contact us at View email address on click.appcast.io look forward to reviewing your application!EEO Statement:Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.