Training Manager

Job Description

Job Description

Job Title:  Training Manager

Reports to:  Chief Technology Officer

Employment Type:  Full-Time, Exempt

Location:  Jacksonville, FL (On-Site)

About Our Company
At Health Alliance Global, Inc. we're on a mission to make high-quality healthcare accessible to everyone, everywhere. We build advanced, technology-driven solutions that bridge gaps in care, improve outcomes, and reduce the cost of healthcare at scale.

We're a team of builders, strategists, and problem-solvers united by one belief: that where you live shouldn't determine the care you receive. Our work is evidence-driven and grounded in high standards, built on aligned partnerships, and fueled by a commitment to limitless learning.

Headquartered in Jacksonville, Florida, we operate at the intersection of technology and care delivery, working with partners across the country to bring point-of-care diagnostics and intelligent clinical services directly to the communities that need them most.

Our flagship offering is Dr Triage, built around the Mobile Diagnostic Unit (MDU), which brings diagnostics on-site with optional 24/7 virtual clinical oversight. We call this model Proximedicine.

Position Summary
Health Alliance Global, Inc. is seeking a Training Manager to lead the design and delivery of platform and workflow education for users of our MDU and supporting software. The audience includes affiliated clinical providers, facility staff at customer sites, and internal sales and support teams. This role ensures users are proficient on the MDU platform, the Electronic Medical Record (EMR) and documentation workflow, and the operational choreography of a virtual visit, and that those users are supported through high-quality educational programs and materials.

This position is focused on platform training, workflow education, and curriculum development. It partners closely with operations and customer-success leadership while maintaining a clear emphasis on building durable, repeatable training programs that scale with the organization.

Essential Job Functions and Responsibilities

• Design, develop, and deliver platform training programs for users of the MDU and supporting software, including affiliated clinical providers, facility staff, and internal sales and support teams.
• Build and lead a team of Field Trainers and Master Trainers as the program scales.
• Create original curricula, onboarding programs, and ongoing education content focused on platform proficiency and workflow execution.
• Translate platform workflows and operational standards into clear, teachable guidance for end users.
• Create and maintain training manuals, reference guides, and job aids, including video tutorials, ensuring all materials are current, clear, and transferable.
• Lead and support new-user onboarding on the MDU, EMR, and virtual-visit choreography.
• Provide on-site training and launch support during customer site go-lives, which may include evening or weekend availability.
• Reinforce consistent operational use of the MDU and supporting software through education and training.
• Design and administer competency assessments and user sign-offs, track training completion and proficiency, and report on training effectiveness to leadership.
• Administer the learning management system (LMS), or lead its selection and implementation if one is not yet in place.
• Update training content and deliver refresher training when software releases or MDU configuration changes are deployed.
• Partner with affiliated clinical leadership to ensure training reflects current platform configuration and documentation requirements.
• Coordinate logistics for continuing-education programs as approved, in partnership with affiliated clinical leadership who own clinical content.
• Capture user feedback and workflow issues from the field and communicate them to product and engineering teams.
• Ensure training materials, demonstrations, and video content follow HIPAA privacy and security practices, including never using real patient information.
• Travel as required.
• Other duties as assigned.

Minimum Skills and Qualifications

• Bachelor’s degree or equivalent combination of education and experience required.
• Valid driver’s license, clean driving record, and reliable transportation; motor vehicle record (MVR) check required.
• Minimum 3 years of experience designing and delivering training programs in a healthcare or healthcare-technology environment.
• Minimum 2 years of management experience.
• Demonstrated ability to create original training materials with limited oversight.
• Strong instructional design and curriculum development abilities.
• Excellent communication skills, both verbal and written.
• Ability to work independently and travel when required.
• Organized, detail-oriented, and able to manage multiple training initiatives simultaneously.
• Learner-first mindset with a commitment to clarity and quality.
• Flexible and able to thrive in both office and field environments.
• Committed to continuous improvement and operational excellence.
• Ability to meet customer site access requirements, which may include background checks and health screenings.

Preferred Qualifications

• Experience with LMS administration and e-learning or video tools (e.g., Articulate, Camtasia).
• Experience using AI tools for instructional design and content development.
• Instructional design or train-the-trainer certification.

Physical Demand & Work Environment
This position is classified as light work. The employee frequently sits for extended periods and operates a computer and office equipment, and frequently stands and walks within customer facilities while setting up equipment and delivering training. The role frequently requires verbal communication, the ability to hear clearly, communicating in person and by telephone, and driving or operating a vehicle. Occasional duties include reaching with hands and arms. The employee must be able to lift and carry up to 20 lbs. Both close and distance vision are required. The work environment includes indoor, climate-controlled office settings as well as outdoor/field and mobile locations. The noise level is generally moderate. This position requires domestic travel, including overnight stays.

The physical demands and work environment described above are representative of those that must be met by an employee to successfully perform the essential functions of this position. Health Alliance Global, Inc. will provide reasonable accommodation to qualified individuals with disabilities to perform the essential functions, provided such accommodation does not impose an undue hardship on the organization.

Health Alliance Global, Inc. and all its subsidiaries are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Health Alliance Global, Inc. and all its subsidiaries are an E-Verify employer. Your eligibility to work in the United States will be verified through the E-Verify system if you apply and are selected for a position.