Onsite Endoscopic Specialist

Position: Onsite Endoscopic Specialist (OES) Job Function: Repair & Service Location: US Field Work Location: New Haven, CT, US Key Responsibilities Face-to-face customer support, including OR, SPD and Biomed Video tower/system set‑up and support Inspection, repair, troubleshooting and replacement of KARL STORZ devices Monitoring, reporting, and facilitating repair/exchange transactions Transporting, cleaning/sterilization and packaging of instruments after use Troubleshoot video and instrument issues in the O.R. Requirements A minimum of high school diploma or equivalent Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role Excellent written and spoken English language business communication skills Effective communicator, collaborative, and effective time management Possess exceptional organizational skills and ability to multi‑task MS Office proficient user; role will need to work with Excel spreadsheets and reporting Completion of a drug screening for safety‑sensitive positions Must be able to lift/push/pull up to 25 lbs Preferred Qualifications Associate's Degree and/or CRCST certification Key Attributes of an Exceptional OES Collaboration: Build strong, respectful relationships and foster an inclusive work environment Critical Thinking & Problem Solving: Analyze situations to understand the “why” and “how,” delivering solutions with professionalism Communication: Engage in clear, concise interactions with customers and colleagues Customer Service: Create an environment where customers feel valued, respected, and understood Technical Proficiency: Utilize email, calendars, virtual collaboration tools, and spreadsheets to manage tasks and support decisions Benefits Relocation Support: Generous relocation reimbursement packages Professional Growth & Development: Financial support for industry certifications, exam fees, and study materials, plus ongoing training Collaborative & Dynamic Work Environment: Cross‑functional collaboration, regular feedback, recognition, and support for growth Access to Cutting‑Edge Medical Technologies: Work with state‑of‑the‑art equipment and collaborate with leading professionals Medical / Dental / Vision coverage, wellness program, pet insurance Up to 8 weeks of 100% paid company parental leave (maternal, paternal, adoption, fostering) 401(k) retirement savings plan with 60% match up to 6% contribution (up to IRS limits) Section 125 Flexible Spending Accounts Life, STD, LTD & LTC Insurance Tuition pre‑reimbursement up to $5,250 per year Fitness reimbursement up to $200 annually And more Legal Disclaimer MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr