Case Manager I

Job Description

Job Description

POSITION SUMMARY 

The Case Manager provides clients with essential behavioral health case management services, focusing on implementing individualized service plans to address behavioral health needs, substance use challenges, and housing stability. This position works collaboratively with other members of the client’s care team to identify and access services necessary for the client to stabilize and achieve their goals.

We are committed to fostering professional growth by offering a Case Manager Career Development Pathway . CSS provides the training and support needed for case managers to develop their skills, earn certifications, and promote through the career pathway from Case Manager I to IV.

Case Managers may be hired as Level 1 or Level 3 depending on qualifications. 

Case Manager I (Entry-level)

• Education: High School Diploma or GED
• Experience: 1 year as a CSS Assistant Case Manager or in a related direct service role
• Promotion: After 1 year as a CSS Case Manager I, team members are eligible for promotion to Case Manager II

Case Manager III (Experienced-level)

• Education: Bachelor’s degree in social work, human services, counseling, or related fields (or 4 years of applicable experience)
• Experience: 4 years of relevant experience equivalent to a CSS Case Manager
• Training: Certification as a Counselor Technician or Chemical Dependency Counselor (Levels I or II) required
• Promotion: After 2 year as a CSS Case Manager III, team members are eligible for promotion to Case Manager IV

Ready to grow your career with us? Apply now!

ABOUT US 

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field. 

Mission:  To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by:

• Offering charitable assistance to those in need, especially persons who are poor
• Developing and conducting programs to strengthen and support families and the dignity of the human spirit
• Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity
• And advocating for social justice for the common good of all

ABOUT OUR PROGRAM/DEPARTMENT

This program provides supportive services to adults who are unhoused in the Anchorage community. The program is dedicated to helping individuals move from crisis to stability, improving their quality of life, and empowering them to achieve their full potential. Through this collaborative, trauma-informed approach, we support each client in their unique journey toward healing, stability, and lasting well-being. We do this by providing behavioral health support, health and wellness, housing assistance, and peer support.

REQUIRED COMPETENCIES

Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses their actions and their consequences both good and bad; can identify strengths and developmental opportunities and leverages insight to adjust to improve their effectiveness; courage to have difficult conversations.

Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

Confidentiality: Maintains the highest level of confidentiality regarding CSS’s records and information.

Appropriately uses internal confidential information for business purposes only.

Communicating Effectively: Shares information. Listens and involves others. Conveys ideas in a manner that engages others and helps them understand and retain the message.

Cultural Competence: Demonstrates cultural competence and sensitivity with diverse groups across lines of race, ethnicity, religion, gender, socio-economic group, sexual orientation, and other identifiers.

Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involve others as needed; uses sound judgment in making decisions and understanding the impact on themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

Delivering High-Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate.

Results Orientation: Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

Teamwork: Interacts with people effectively. Encourages and respects the input of all team members. Communicates openly and honestly. Cooperates within the team and across the agency.

Stress Tolerance: Displays emotional resilience. Deals with difficult and adverse events while maintaining professionalism and caring. Responds appropriately in the face of tension, emotion, and resistance. Seeks support from others when necessary and uses appropriate coping techniques.

Empathy: Provides empathy towards clients who are receiving services. Focuses on individualizing care based on people’s needs. Provides nonjudgmental services.

Knowledge:

• Knowledge of Intensive Case Management Models.
• Knowledge of the Principles of Case Management.
• Knowledge of Motivational Interviewing.
• Knowledge of Trauma Informed Care.
• Knowledge of federal, state, and local regulations about housing and homelessness.
• Knowledge of the Housing First Model and Harm Reduction.
• Knowledge of resources in the Anchorage community. 
• Fully Proficient in Microsoft Office Suite.

RESPONSIBILITIES

Behavioral Health Support: Engage and outreach to prospective clients who are unhoused and experiencing behavioral health or substance abuse challenges and provide interventions outlined in the individualized care plan.

Resource Coordination: Quickly connect clients to appropriate community resources, ensuring they receive the necessary behavioral health, housing, medical, and employment services. Act as a liaison between clients and other providers, ensuring continuity of care and services.

Documentation & Billing: Accurately document all client interactions, including case notes and updates to client records, in compliance with agency standards. Maintain detailed documentation to meet a minimum of 50% billing rate.

Crisis Intervention & Support: Provide crisis intervention when necessary, offering immediate support to clients in behavioral health or housing crises.

Ongoing Support & Advocacy: Monitor client progress, conducting follow-up contacts to assess housing, treatment, and health status. Advocate for clients in securing housing, mental health services, and any other support needed.

Collaboration & Coordination: Work with clinical teams to coordinate service delivery, including assisting with intake, scheduling, and care planning. Share monthly case management statistics with the program director and ensure effective service coordination.

Community Resource Knowledge: Maintain up-to-date knowledge of community behavioral health and housing resources and service providers to support clients' diverse needs.

Additional Requirements: Flexibility to work varying hours and days, including evenings and weekends as required.

QUALIFICATIONS

CSS has a career development pathway for case managers. Team members may be hired as a Case Manager I, or Case Manager III. 

Case Manager I

Minimum Education Qualification: High School Diploma or GED. 

Minimum Experience Qualification: One (1) year as a CSS Assistant Case Manager, or one (1) year direct service experience or relevant/related experience.

A valid driver’s license, auto insurance, and personal vehicle are required.

Case Manager II

Minimum Education Qualification: High School Diploma or GED.

Minimum Experience Qualification: One (1) year as a CSS Case Manager I.

A valid driver’s license, auto insurance, and personal vehicle are required.

Case Manager III

Minimum Education Qualification: Bachelor’s degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology. Four (4) years of directly applicable experience may be substituted for the required education.

Minimum Experience Qualification: Four (4) years experience equivalent to a CSS Case Manager. 

Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification. 

A relevant combination of education and experience may be considered. 

A valid driver’s license, auto insurance, and personal vehicle are required.

Case Manager IV

Minimum Education Qualification: Bachelor’s degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology.

Minimum Experience Qualification: Two (2) years as a CSS Case Manager III.

Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.

A valid driver’s license, auto insurance, and personal vehicle are required.

WORK ENVIRONMENT 

Work environment: The work environment is generally that of a typical shared indoor office space. Case Managers can also expect to do outreach and case management in shelters and agencies throughout the community, in housing obtained for clients, or in public settings for unhoused clients, such as libraries and dining areas.

Physical demands: Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time. Driving is required.

Travel: Travel out of Alaska is rare. Travel within Anchorage is required.