Service Advisor
Volkswagen
Service Advisor Join a Premier Automotive Team Tom Wood Volkswagen Noblesville is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role requires a blend of technical knowledge, strong communication skills, and a commitment to excellence that aligns with our company values. What We Offer
- Paid Time Off & Vacation
- Paid Holidays
- Medical, Dental & Vision Coverage
- 401(k) with Company Match
- Life & Disability Insurance
- Professional Training & Career Development
- Tuition Reimbursement
- Service Awards
- Opportunities for Advancement
- Customer Experience & Communication
- Provide a warm, professional, concierge-level greeting to every client
- Listen actively to customer concerns and clearly explain service recommendations
- Maintain consistent communication regarding repair status, timelines, and additional needs
- Build lasting relationships to foster loyalty and repeat business
- Service & Repair Coordination
- Accurately write repair orders reflecting customer concerns and technician findings
- Collaborate with technicians and parts departments to ensure efficient workflow
- Prepare precise cost estimates for repairs and maintenance services
- Review completed work with customers and explain findings in an understandable manner
- Sales & Performance
- Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
- Achieve service sales goals while maintaining transparency and trust
- Promote dealership programs, warranties, and service packages
- Previous experience as an Automotive Service Advisor required
- Strong understanding of automotive systems, maintenance, and repair processes
- Exceptional communication and interpersonal skills
- Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Professional demeanor consistent with a luxury brand
- Valid driver's license with a clean driving record
- A company built on core values : Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
- Opportunities to advance across multiple industries and locations
- A culture that values your contributions and celebrates success
- Comprehensive benefits designed to support you and your family
Vacancy posted 2 days ago
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