Shipping and Communications Manager

Job Description:

Bledsoe Wine Estates is a Northwest family of wineries founded by Drew and Maura Bledsoe, who returned to Drew’s hometown, after he retired from a long career as an NFL quarterback, to apply their values, leadership skills and work ethic to the business of wine. Led by Josh McDaniels, our team crafts some of the finest wines in America under three unique, but also uniquely related, brands. Characterized by elegance and complexity, and in many cases the products of groundbreaking innovation, these wines are exemplary expressions of local terroir that have garnered international acclaim.
If interested in joining a team that doesn’t play for second, embraces risk as a welcome byproduct of innovation in our daily pursuit of greatness, and knows how to have a good time along the way, we’d love to hear from you.

Reports to- Operations Manager

Daily Job Responsibilities

Shipping and Logistics
• Primary point of contact for all shipping orders across three brands.
o Email communications regarding shipment status, pre and post.
o Provide order updates regarding weather and transportation delays, (internally and externally).
o Customer contact for: delivery exceptions, package reroutes, reships, and timing of shipments.
• Maintain daily and weekly contact with FedEx/UPS about package counts and daily pickups.
• Complete batching for daily shipments for each brand including:
o Club shipments and allocation shipments.
o Printing packing slips, invoices, and shipping labels
o Importing tracking into Excel and Corksy
o Pick-sheeting and assisting Shipping Coordinator with packing when needed
• Process post shipment changes as well as order changes.
o Reroute to different addresses
o Order changes
o Errored orders
o Returns
• Responsible for Unfulfilled or Not Shipped orders, processing and game planning to update orders to fulfilled and shipped.
Customer Communications:
• Provide digital hospitality while being service minded via phone calls, text messages and e-mail.
• Digital customer service with order creation and management, ensuring accurate and timely fulfillment of customer and internal orders.
• Administrative support to the sales team during club calls, allocation releases and high-volume customer outreach.
Additional Responsibilities:
• Special Projects: bottling, tasting room support, and events
• Aide in counting and maintaining inventory integrity of wines and dry goods
• Ensure workspace is welcoming, safe and clean.
• Organization of the warehouse: including movement of wine, dry goods, and dump runs, and what would be necessary for the business.
• Available to work occasional evenings and weekends during seasonal demands.

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