For Eyes - EyeCare Advisor

Eyecare Advisor

At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear. When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow. For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

General Function: The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. Ensures all patients receive the highest quality optometric care. Delivers the store's key performance indicators by supporting the doctor in the routine practice of optometry under the general direction and supervision of the store manager and within the scope of state law and the policies of For Eyes.

Major Duties & Responsibilities:

• Greets customers without delay (within 30 seconds)
• Promptly answers the telephone (3 rings) in a friendly and courteous manner
• In doctor's office explains all required paperwork, tests, products and services as well as the appropriate time frame
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with optician, managing doctor or retail management when necessary
• Shows patience and courtesy to indecisive or difficult customers and patients
• Performs work accurately and thoroughly despite time pressure and customer volume
• Identifies situations involving unsatisfied customers and acts quickly for resolution
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
• Places contact lens orders, processes shipments and properly submits invoices for payment
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
• Takes pride in the appearance of the store and ensures visual displays are in accordance with company provided guidelines
• Maintains safe working environment for all associates/patients
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials

Retail:

• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

Doctor's Office:

• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses
• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the optometrist as needed

Basic Qualifications:

• High school graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Leadership skills
• Strong communicator and listener
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Organization skills
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise

Preferred Qualifications:

• Previous experience in customer service, retail and/or optical
• Strong interpersonal skills