Concession Worker

Job Description

Job Description

JOB DESCRIPTION

POSITION TITLE

Concession Worker

DEPARTMENT

Bingo Concession

REPORTS TO

Food & Beverage Supervisor

LICENSING LEVEL

SALARY GRADE

NE03

FLSA STATUS

Non-Exempt

POSITION SUMMARY

Under the direct supervision of the Food & Beverage Supervisor, contributes to the efficient daily operation of Food & Beverage activities by filling all food orders for Bingo Concessions, including cashiering, cooking, and delivery tasks, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Prepares work area prior to opening; breaks down workstations upon closing.
• Prepares menu items, including deep-frying, broiling, steaming, or grilling in accordance with established procedures and standards.
• Greets customers; takes orders; responds to questions and issues in a friendly and courteous manner.
• Ensures quality and appearance of all food prepared.
• Operates point of sale system, collects payment, and provides accurate change to customer as necessary.
• Performs side work duties as assigned.
• Cleans and restocks area at close of shift.
• Maintains complete and accurate inventory of food, production, and serving supplies.
• Reports equipment malfunctions to Supervisor.
• Attends and participates in regularly scheduled staff meetings.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Department organization, functions, objectives, policies and procedures.
• Cash handling and point of sale methods and procedures.
• Restaurant operations and food service principles.
• Food safety and sanitation regulations.
• Basic inventory management.
• Customer service standards.
  

Skill in:

• Operating a grill and fryer.
• Operating various word-processing, spreadsheets, and office software and industry-related applications.
• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Handling multiple tasks simultaneously.
• Addressing customer problems.
• Providing exceptional customer service.

Ability to:

• Communicate efficiently and effectively both verbally and in writing.
• Maintain confidentiality.
• Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public and co-workers.
• Make solid decisions and exercise independent judgment.
• Demonstrate professionalism at all times.
• Demonstrate sensitivity to the needs of guests.
• Remain calm in emergency or crisis situations.
• Handle multiple tasks and meet deadlines.
• Work independently with minimal supervision.
• Adapt to varying situations.
• Work in a fast-paced environment and meet deadlines.
• Uphold strong ethics and integrity.
  

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• Six (6) months of food service experience.
• A combination of relevant education and related work experience may be considered.
• Valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
• Tribal and Native American preference shall apply to all positions.
  

CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

• Must obtain and maintain Food Handler’s certification.
• Must be able to submit supporting documentation of education and training to support qualifications.
• Must be able to obtain and maintain a gaming license in good standing according to licensing rules and regulations.
• Must obtain and maintain a driver's license and qualify for insurance coverage on company vehicles.

Background Investigation Requirements

• Pre-employment drug screen.
• Personal reference check and employment verification.
• Federal, state, and/or tribal criminal history and sanction checks including fingerprint verification.

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand; walk; use hands to manipulate, touch, or grasp; reach with hands or arms; and talk or hear. The employee occasionally is required to sit; use a computer and cellphone/telephone ; stoop, kneel, crouch, or crawl; lift up to 50 pounds; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee occasionally is exposed to dust, fumes, airborne particles, allergens, and/or second-hand smoke; hazardous/moving equipment; and hostile, offensive, and / or violent individuals.

WORK ENVIRONMENT

Work is generally performed in a casino concession setting with a moderate and occasionally high noise level. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common. Travel may be required for training, meetings, conferences, presentations, and other events.

EMPLOYEE ACKNOWLEDGEMENT

The signatures below confirm that the employee and supervisor have discussed the contents of this job description.

Employee Signature

Date

Supervisor Signature

Date