Sales Support Representative

Clinical Support Clerk

At South Jersey Behavioral Health Resources, Inc., we believe compassionate, responsive administrative support is essential to delivering high-quality behavioral health services.

We are seeking a courteous, organized, and detail-oriented Clinical Support Clerk to support our Outpatient Services team. In this role, you will help create a welcoming experience for consumers and visitors while managing front desk operations, medical records, electronic health information, and other administrative responsibilities.

If you are committed to excellent customer service, confidentiality, accuracy, and helping others, this is an opportunity to build a meaningful career while supporting individuals in your community.

Competitive Pay & Benefits

• Competitive compensation
• DailyPay, providing access to earned wages before payday
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Employee Assistance Program
• Wellness programs
• Employee referral bonuses
• Company-paid training

Career Growth & Development

• Paid training programs
• Professional development opportunities
• Opportunities to develop behavioral health administrative experience
• Experience working with electronic health records
• Career advancement opportunities
• Opportunities across multiple service lines

Meaningful Work That Matters

• Support the delivery of essential behavioral health services
• Create a welcoming and professional experience for consumers
• Help clinical teams provide timely and coordinated care
• Protect confidential consumer and medical information
• Strengthen services within the South Jersey community
• Join a mission-driven behavioral health organization

What You'll Do

As a Clinical Support Clerk, you will support front desk, medical records, and clinical operations.

Front Desk Support

• Greet and assist consumers and visitors with a pleasant, professional, and courteous demeanor.
• Answer incoming calls, schedule appointments, forward calls to the appropriate person or department, and accurately document messages.
• Check consumers in for scheduled services.
• Gather and verify demographic, insurance, and other required consumer information.
• Enter clinical and administrative information into the Electronic Health Record and other required systems.
• Assist consumers with completing intake paperwork.
• Compile new charts and retrieve existing charts as needed.
• Monitor daily provider schedules to help ensure consumers are seen in a timely manner.
• Collect fees and copayments in accordance with established procedures.
• Reconcile consumer accounts and complete follow-up activities related to outstanding balances.
• Complete charge-slip reconciliation.
• Maintain the confidentiality of consumer, medical, and financial information.
• Perform clerical functions that support front desk and billing operations.
• Provide administrative support or coverage at other assigned locations when needed.

Medical Records Support

• Protect the security and confidentiality of medical records.
• Review and respond to authorized requests for consumer information in a timely manner and in compliance with HIPAA requirements.
• Communicate professionally with consumers and authorized third parties while protecting confidential information.
• Work with direct care staff to help ensure medical records are complete, current, and accurate.
• Enter and retrieve clinical information within the Electronic Health Record.
• File medical records and other documentation using the Medical Records Department's established storage system.
• Keep records current by filing information as it becomes available.
• Maintain the structural integrity and organization of each medical record.
• Break down larger files when necessary.
• Retrieve, organize, and refile paper or electronic charts as required.

Clinical and Administrative Support

• Assist the Medical Department by retrieving, logging, and triaging telephone messages.
• Assist Medical Department staff with correspondence.
• Provide data-entry and Electronic Health Record documentation support.
• Take vital signs and accurately record the information in consumers' charts.
• Participate in agency quality-improvement activities.
• Help improve departmental, program, and overall organizational performance.
• Complete all mandatory training required for the position.
• Complete additional training as assigned.
• Perform other duties assigned by management.

Who We're Looking For

You may be a great fit if you are:

Courteous and service-focused Dependable and professional Organized and attentive to detail Comfortable interacting with consumers and visitors Able to handle confidential information responsibly Skilled at managing multiple administrative priorities Comfortable using computers and electronic information systems Able to communicate effectively with consumers, clinical staff, and outside providers Committed to supporting high-quality behavioral health services

Qualifications

Required

• High school diploma, GED, or equivalent
• At least one year of experience performing clerical duties, administrative tasks, and work involving electronic health documents
• Ability to read, write, speak, understand, and communicate in English sufficiently to perform the responsibilities of the position
• Ability to use electronic, computer-based, and manual recording and information systems
• Ability to maintain the confidentiality and security of consumer, medical, and financial information
• Ability to successfully complete all mandatory training required for the position
• Ability to complete additional training as assigned

Preferred

• Previous experience working in a behavioral health setting
• Bilingual English and Spanish communication skills
• Experience using an Electronic Health Record
• Experience supporting front desk, medical records, billing, or clinical operations
• Familiarity with HIPAA confidentiality requirements

Job Competencies

• Strong customer service and interpersonal skills
• Professional telephone and front desk communication
• Accurate data-entry and recordkeeping skills
• Ability to appropriately manage confidential information
• Strong organizational and time-management skills
• Attention to detail and accuracy
• Ability to manage multiple tasks and changing priorities
• Ability to work collaboratively with clinical, medical, administrative, and direct care staff
• Ability to communicate professionally with consumers and authorized third parties
• Ability to follow established policies, procedures, and regulatory requirements
• Ability to use electronic health records and other office information systems
• Dependability and professional judgment

Schedule

• Full-Time
• Monday through Friday
• 8:30 a.m. to 4:30 p.m.

Compensation

• $20.85 per hour
• Non-Exempt

Physical Requirements

• Ability to perform general office and administrative responsibilities
• Ability to operate computers, telephones, electronic records systems, and other standard office equipment
• Ability to retrieve, organize, and file medical records and charts
• Ability to take and document consumer vital signs
• Ability to perform the essential functions of the position with or without reasonable accommodation

Apply Today

Some jobs pay the bills. Some jobs build careers. This job helps people access the care and support they need.

If you are looking for meaningful work where your professionalism, organization, customer service, and attention to detail can make a difference, we encourage you to apply today.