Facility Systems Supervisor

What You'll Be Doing WakeCounty General Services is seeking a Facility Systems Supervisor for the Safety and Security Division. The primary responsibility of this role is to maintain and program physical security systems across corporate and detention security infrastructures. The maintained systems include access control, video management, intrusion detection, intercoms, key management, and security management systems. Additional responsibilities will include overseeing contract management for electronic security maintenance agreements, project management for security system initiatives, and the administration of locks and hardware. Key Responsibilities Manage the maintenance and upgrading of physical security systems to ensure they meet Wake County's operational requirements. Assess and implement system enhancements, supervise performance and activities, and address hardware and software issues as necessary. Provide oversight and leadership to a team of Physical Security specialists, including the Facility Systems Engineer, Physical Security Project Manager, and Locksmith. Develop an in-depth understanding of Physical Security systems and end user protocols to provide both proactive and reactive support in a timely manner. Oversee corporate and detention security maintenance contracts by facilitating work order creation, prioritization, and tracking; maintaining comprehensive inventory records; and managing billing and invoicing processes. Proactively plan, develop, evaluate, and execute software and hardware upgrades, including version updates for electronic security systems. Coordinate with vendors regarding programming and troubleshooting during new installations. Serve as an intermediary between vendors, departments, teams, and users to facilitate timely and efficient project completion. Oversee physical security initiatives related to new construction, renovation, and enhancement projects. Supervise Locksmith operations to ensure access control compliance with Wake County policies. Responsibilities encompass corrective and preventive maintenance of locks and hardware, key production, master key system management, and coordination of additions related to construction or renovations. About Our Team General Services Administration (GSA) manages Wake County owned and leased facilities, the Wake County fleet, provides criminal justice support, and supports several General Government business units. GSA is dedicated to ensuring safe, productive work environments, safe, reliable vehicles, and consistent corporate support to assigned business units. The department is organized into five major organizational service delivery divisions: (1) Administration, (2) Facility & Field Services, (3) Fleet Services, (4) Physical Plant and (5) Safety and Security Services. These service organizations support the four core businesses of GSA: facility management, fleet management, general government and criminal justice support. The Basics (Required Education and Experience) Bachelor's degree in Engineering, Facility Management, Information Technology or related field Five years of job-related experience Valid Driver's License and "safe" driving record Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Five years of experience in the Security Industry Five years of experience in Physical Security Project Management Three years of supervisory experience Five years of experience with Security Management Systems and Video Management Systems How Will We Know You're 'The One'? Proven ability to lead teams of security professionals, including facility engineers, project managers, and locksmiths. Expert troubleshooting skills, utilizing data from multiple sources to accurately identify points of failure. Capable of establishing, configuring, testing, and maintaining security systems. Advanced critical thinking combined with strong project management capabilities, enabling effective multitasking and prioritization. Adept at identifying problems, evaluating possible solutions, and actively resolving issues through sound decision‑making. Extensive knowledge of principles and practices within the security industry. Experience with managing Physical Security installation projects to include Electronic Security Systems and Access Control. Experience with installation, programming, and operations of Video Management Systems. Ability to exercise independent and sound judgment in performing the duties of the position. Excellent organizational skills with the ability to interact and communicate effectively with individuals at all levels of the organization with tact, diplomacy, and strong interpersonal, communication, and customer service skills. Basic knowledge of the principles and practices of locksmithing. Ability to exercise independent and sound judgment in performing the duties of the position. About This Position Location: General Services Center, Raleigh, NC 27603 Employment Type: Regular Work Schedule: 8:30 am - 5:30 pm Hiring Range: 88,000 - 123,949 Market Range: 86,378.00 - 155,472.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/2/2026 Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training. #J-18808-Ljbffr Wake County