Assistant General Manager

Assistant General Manager – Fit Fusion The assistant general manager supports a high‑performance gym environment and works directly with the general manager to oversee operations at the facility. They assist in the training, development and supervision of the MSR team, playing a pivotal role in day‑to‑day operations with the primary focus of delivering an excellent member experience in alignment with Crunch brand standards. Benefits Bonus based on performance Competitive salary Employee discounts Free uniforms Opportunity for advancement Paid time off Profit sharing Training & development Responsibilities Assist in recruiting, hiring, training, and developing a high‑performing team to maintain proper staffing levels at all times. Monitor and score staff performance to meet or exceed expected KPI standards. Lead by example by delivering personal and team performance targets. Manage team member performance standards, with ongoing development, training, and coaching. Assist and support the General Manager in areas such as scheduling and labor management; Member service resolution with pace and empathy; Resolving or escalating employee issues or concerns; Lead generation and outreach efforts to impact new member sales. New member acquisition and member integration into all services and programs offered. Team member goal setting, development plans, and regular staff meetings. Supervise club asset management, including inventory reconciliation, supply ordering, and small equipment expenditures. Involvement and supervision in all front desk and Kid’s Crunch related activities. Maintain a clean facility and oversee equipment maintenance. Daily cleaning checklist and facility/equipment work order oversight. Utilize Crunch‑specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration. Ensure consistent compliance with all Crunch policies, procedures, and service standards. Requirements 2 years of fitness facility and/or customer service‑oriented management experience. Experience executing objectives quickly and effectively managing key KPIs. Experience leading and/or supervising employees preferred. CPR/AED certification required (can be obtained within 30 days of hire). Understanding of labor control, optional staffing levels and overtime controls. Clear communication skills, demonstrating confidence. Reporting Structure Reports directly to the General Manager. Works in conjunction with the Fit Fusion management team. #J-18808-Ljbffr