Program Manager III

Overview Program Manager III Company Cayuse Civil Services, LLC Location Austin, TX Salary $122,720.00 - $174,720.00 Employee Type Full‑Time Salary Exempt Travel No Relocation No Employment Employment in this role is conditional upon successful execution of the contract by the client. The Work The Program Manager III serves as a senior program manager and critical liaison between IT leadership and executive‑level project sponsors, managing communications across technical and non‑technical staff who are stewarding complex data curations across health and human services departments and agencies. This role empowers staff to effectively develop and sustain a data analytics program, including the use of AI to synthesize and report accurate data for official reporting and strategic decision‑making. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. Responsibilities Plan and execute multiple analytics projects asynchronously in partnership with program areas and project sponsors. Lead as a technical program manager, creating and managing hybrid Agile sprint cycles, epics, and user stories, as well as Waterfall project plans and associated project artifacts. Manage Scrum of Scrums ceremonies to synchronize across Agile sprint teams, applying principles from the Scaled Agile Framework (SAFe). Serve as a primary point of contact for program staff with data needs for federal, state, and internal reporting. Translate complex project findings and data limitations into clear, non‑technical language for leadership and program staff. Develop and refine effective AI prompts and query strategies to retrieve and synthesize program strategies for complex data domains. Create and maintain a library of standardized prompts and query templates to support common reporting and analytics needs. Ensure project teams properly extract, integrate, and analyze data from multiple complex internal and external sources to support program needs. Collaborate with end‑users, performance analysts, and IT leaders to create and validate dashboards and visualizations for program monitoring and official reporting. Provide subject matter expertise on validating AI‑generated outputs, with an emphasis on identifying and mitigating hallucinations and other data quality issues. Ensure all data outputs adhere to established reporting standards, data governance requirements, and applicable compliance regulations. Champion data literacy across the organization by planning, organizing, and staffing AI and analytics training initiatives. Promote a data‑driven culture by enabling and empowering staff at all levels to effectively utilize data and AI in their decision‑making. Work closely with data engineering, IT, and program teams to troubleshoot data‑related issues, address inconsistencies, and define mitigation strategies. Provide expert guidance to program staff on interpreting data trends and addressing complex analytical questions. Stay current on emerging AI, data analytics, and visualization tools and techniques, and incorporate relevant innovations into program practices. Other duties as assigned. Qualifications The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all‑encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client. 8+ years of experience translating complex analytics project intakes and business requirements into clear, actionable plans for prioritization and implementation. 8+ years of experience explaining complex data initiatives in simple, non‑technical language to end‑users and leaders at all levels. 8+ years of experience serving in complex data programs as a senior project manager and/or data liaison. 8+ years of experience collaborating with end‑users, performance analysts, and leadership to validate project/program reports and presentations for monitoring and official reporting. 8+ years of demonstrated excellence in communication, presentation, and interpersonal skills, including facilitation of cross‑functional meetings and briefings. 8+ years of experience using presentation and design tools such as Microsoft PowerPoint and Visio (or equivalent tools). Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. Exceptional verbal and written communication skills. Excellent organizational, analytical, and problem‑solving skills with high‑level attention to detail. Proven ability to multitask and prioritize in a fast paced environment with changing priorities; adaptable to change and a quick learner. Must be self‑motivated and able to work well independently as well as on a multi‑functional team. Ability to handle sensitive and confidential information appropriately. Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Desired Qualifications 5+ years of experience leading as a senior project manager creating hybrid Agile sprint cycles, epics, and stories, as well as Waterfall project plans and all supporting project artifacts. 5+ years of experience with Business Intelligence (BI) and Data Warehouse (DW) solutions, including requirements, design, and implementation oversight. 5+ years of experience serving as the primary point of contact for program staff with data needs for federal, state, and internal reporting. 5+ years of experience working in a health and human services or similarly regulated environment, with a strong understanding of program data and reporting requirements. 5+ years of experience applying data governance and data quality principles in complex, multi‑stakeholder environments. 5+ years of experience managing Scrum of Scrums ceremonies to synchronize across Agile teams, including application of SAFe or similar scaled Agile frameworks. 5+ years of experience ensuring project teams properly extract, integrate, and analyze data from multiple complex internal and external sources to support program needs. 5+ years of experience collaborating with end‑users, performance analysts, and IT leaders to create and validate visualizations for program monitoring and official reporting. 3+ years of experience leading a performance management and analytics initiative within a state government environment (e.g., State of Texas) or comparable public‑sector setting. 2+ years of experience championing data literacy across an organization by developing and delivering training sessions for non‑technical staff. 2+ years of experience training and mentoring staff with varying levels of data literacy and analytics proficiency. 2+ years of experience with state and federal monitoring and reporting compliance for Major Information Resources Projects (MIRPs) or similar large‑scale IT initiatives. 2+ years of experience developing Advanced Planning Documents (APDs) and business case documentation (e.g., Business Case Workbooks) for large, multi‑funded IT projects. 1+ year of experience applying responsible AI practices, including alignment with organizational standards, governance, and ethical use guidelines. Benefits Medical, Dental and Vision Insurance; Wellness Program. Flexible Spending Accounts (Healthcare, Dependent Care, Commuter). Short‑Term and Long‑Term Disability options. Basic Life and AD&D Insurance (Company Provided). Voluntary Life and AD&D options. 401(k) Retirement Savings Plan with matching after one year. Paid Time Off. Reports to Program Manager Working Conditions Professional office environment with the ability to work on‑site at the client’s facility. Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at a computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $122,720.00 - USD $174,720.00 /Yr #J-18808-Ljbffr