Floating Clinic Assistant

Job Description

Job Description

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  

The Float Clinic Assistant (FCA) is responsible for supporting clinical and administrative functions across multiple PPSNE health centers within an assigned region in a manner that ensures high-quality patient care and operational excellence. The FCA provides direct patient care, administrative support, patient education, laboratory support, and procedural assistance consistent with PPSNE protocols, policies, mission, and values. Travel within the assigned region is an essential function of this position. The Float Clinic Assistant must maintain reliable transportation and be willing and able to work at any PPSNE health center within the assigned region based on organizational needs. Assignments may vary based on staffing needs, patient volume, vacancies, leaves of absence, training initiatives, and other operational priorities 

In this position, the CA will float to health centers to provide in clinic patient care within a designated region, cover telehealth sessions (working from a health center or administrative building), cover asynchronous e-visits, support health center teams by managing EHR Inbaskets and follow up, and assist as needed in the Care Coordination Team. The exact mix of these activities will depend on the needs of the organization.  

This position has a homebase of Norwich CT but will also be responsible for floating to: Providence RI, Willimantic CT and New London CT

Patient Care 

• Welcome and register patients. 

• Collect insurance, fee, and demographic information. 

• Take vital signs, obtain patient history, perform triage, and document information in the electronic health record (EHR). 

• Provide patient education regarding:  

• Birth control options 

• STI testing and treatment 

• HIV/AIDS prevention 

• Pregnancy options 

• Healthy relationships 

Clinical & Laboratory Support 

• Perform pregnancy tests and urinalysis. 

• Prepare and package specimens for laboratory transport. 

• Assist clinicians during examinations and procedures. 

• Support abortion services through patient education, procedure assistance, and recovery room support. 

• Maintain exam rooms, equipment, and supplies. 

Administrative Duties 

• Schedule appointments and answer patient calls. 

• Manage patient records and documentation. 

• Handle cash receipts and daily deposits. 

• Support revenue cycle and productivity goals. 

• Manage inventory and ordering of medical and educational supplies. 

Float Responsibilities 

• Travel regularly to assigned health centers. 

• Adapt to different teams, workflows, and patient volumes. 

• Cover staffing shortages, leaves, vacancies, and special projects. 

• Provide telehealth and care coordination support when needed. 

Required 

• Strong customer service and communication skills. 

• Ability to build trust with diverse populations. 

• Commitment to health equity and reproductive healthcare. 

• Strong organizational, administrative, and multitasking abilities. 

• Proficiency in Microsoft Word, Excel, and PowerPoint. 

• Ability to maintain confidentiality (HIPAA-compliant environment). 

• Reliable transportation and willingness to travel to all centers within the designated region. 

• Flexibility and adaptability to changing assignments. 

Preferred 

• High school diploma. 

• Spanish/English bilingual proficiency. 

• Healthcare, medical assistant, clinic support, or patient service experience. 

Important Competencies 

• Collaboration and teamwork 

• Cultural responsiveness 

• Problem-solving 

• Empathy and patient-centered care 

• Time management and attention to detail 

• Professionalism in sensitive healthcare situations 

This role is a strong fit for someone who enjoys a combination of patient care, clinical support, and travel, and who is committed to reproductive healthcare, health equity, and serving diverse communities in a fast-paced healthcare environment. 

This positions hourly rate* begins at $24.46 per hour and may increase based on full years of experience. 

*Mileage reimbursement and cost of living differential may be offered for qualified employees

*Due to our commitment to pay equity, PPSNE does not negotiate salaries

PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.

PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.