Collections Team Lead

Are you an emerging leader in the financial field? Do you have excellent customer service skills with an eye for detail? As a Collections Team Lead at Uline, you will help guide the dedicated accounts receivable team that supports our growing North American company! Location: 12575 Uline Drive, Pleasant Prairie, WI 53158. All positions are on-site. Position Responsibilities Guide a Collections team, managing workflow, conducting check‑in meetings and promoting a positive work environment. Evaluate team member performance, providing regular feedback, career planning discussions and year‑end reviews. Resolve escalated customer concerns and coach the team on timely payment collection strategies. Collaborate with management to identify process improvements and provide recommendations to ensure efficient operations. Minimum Requirements High school diploma or equivalent. Bachelor’s degree in finance, accounting or a related field preferred. 2+ years of collections or customer service experience. Leadership experience a plus. Strong communication and customer service skills with excellent attention to detail. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one. Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks On‑site café and first‑class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. EEO/AA Employer/Vet/Disabled #J-18808-Ljbffr Uline