Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a full-time Customer Service Representative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company ? Do you want the option to work from home ? If so, please read on!

This admin position earns a starting  competitive wage of $17 to $20 per hour . Room for advancement is available.

Full time employees can take advantage of our generous benefits and perks , including health, dental, vision, weekly pay, a 401(k) plan with company match, paid time off (PTO), and an LA Fitness membership . Additionally, we offer disability and life insurance .

--> Training for the position must be completed in our Suwanee, GA location. Once the in office training is complete, the position will be fully work from home . If this sounds like the right admin opportunity for you, apply today!

  QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)

• Attention to detail
• Strong computer skills
• Excellent written and verbal communication skills
• Experience as a plumbing or HVAC customer service rep is highly preferred.
• Experience with ServiceTitan software is also highly preferred!  
  Are you attentive to detail? Do you enjoy meeting new people and interacting over the phone? Are you extremely organized and capable of balancing a complicated schedule? If yes, you might just be perfect for this opportunity to work from home!

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)

This full-time position typically works Monday through Thursday from 8:30 AM to 6:00 PM . 
Additional work from home hours are available to those who are interested. 

ABOUT AARON SERVICES

We are a family-owned and operated company that has been providing superior plumbing and HVAC services to the residents and business owners of Georgia since 1985. Our mission is to supply each customer with a positive experience through practicing honesty and top-quality workmanship. We hold A ratings with both the Better Business Bureau and Angie's list. Additionally, we have consistently received a variety of other awards for exceptional performance and customer satisfaction.

We owe our unwavering success to our team of highly professional employees. To thank them for all they do, we offer competitive pay, great benefits, and an uplifting work environment. A positive and supportive culture is something we consistently advocate for. If you're looking to join a place where you feel right at home, look no further!

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)

As a Customer Service Representative (CSR), you are the cheerful voice of our company. When clients call, you answer the phone and greet them with a friendly attitude. Depending on their specific needs, you answer their questions, connect them with the information they're looking for, or forward their message to the appropriate person. If they're calling about a service need, you help them get it scheduled. Then, you communicate the details of the job to our service team, keeping accurate documentation and using software like ServiceTitan to help all our teams work together effectively.

In addition to working with customers and scheduling appointments, you keep our office organized. You handle miscellaneous admin tasks that contribute to our overall efficiency. Your satisfaction comes from supporting a great team and connecting customers to the services they need!

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel that you would be right for this admin job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

Location: 30024

Flexible work from home options available.