Customer Service Representative-Onsite, Knoxville, TN

Customer Service Representative

Location: Knoxville, TN

Job Type: Full-Time

Starting Pay: $18.00/hour + $5.09/hour of Health and Welfare Benefit - That's over $23/hour in total value, plus growth opportunities, training, and a supportive team environment!

Work Schedule: NO WEEKENDS! This role requires flexibility for evening shifts. Schedules are assigned based on business needs.

Hours of Operation (EST):

• Monday: 8:00 AM 9:00PM
• Tuesday Wednesday: 8:00AM 8:00PM
• Thursday Friday: 8:00AM 6:00PM
• Saturday Sunday: Closed

About Edfinancial Services: At Edfinancial, we're more than a workplace we're a mission-driven community helping people manage one of life's biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.

• 99% of entry-level employees who stay two years or more advance in their careers.
• We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.

What You'll Do: As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll:

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.

Why You'll Love Working Here At Edfinancial, we don't just talk about culture we live it. You'll join a community that values:

• Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
• Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
• Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
• Community: Company-sponsored clubs, fitness, reward programs, and community involvement
• Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!

"I never imagined a call center could feel this positive Edfinancial truly values its people." Edfinancial Team Member

"The people here genuinely care it feels like family." Edfinancial Team Member

What We're Looking For:

• Professional appearance and positive attitude
• Strong communication and listening skills
• Ability to deliver clear and accurate information to solve problems efficiently
• Flexibility and availability during business hours
• Basic computer proficiency
• Ability to collaborate with teammates and leaders who want to see you succeed

Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.

Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!