Assistant Service Manager

Job Description

Job Description

Description:

Location: Lakeview - Reno, NV

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home. 

We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members. 

We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being. 

What You’ll Do

The Assistant Service Manager functions in a support role to the Service Manager or leads in the absence of the Service Manager by ensuring the physical aspects of the property meet the company’s established standards and any applicable laws. This position participates in leading the on-site maintenance staff, if applicable, as well as in diagnosing maintenance problems for the property. 

Your day-to-day may include:  

• Assist supervisor with managing the on-site maintenance team, if applicable  
• Assist in diagnosing problems and performing assigned repairs for the property, which may include such areas as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliances 
• Schedule, monitor, and perform preventative maintenance tasks and apartment turns 
• Inspect apartments before and after move-ins and move-outs 
• Respond promptly and correctly to work order requests from residents, as well as delegate work orders to other maintenance staff, if applicable 
• Obtain bids from outside contractors and oversee contractor work for completeness, as required 

What You Bring

• Comprehension of federal fair housing laws and any applicable local housing provisions 
• Excellent customer service and interpersonal skills; ability to relate to others, to self-regulate, and to de-escalate and defuse tense or antagonistic situations 
• Knowledge of general property repairs, which may include, as applicable, the areas of HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliances 
• Exceptional organizational and time-management skills 
• Ability to multi-task, delegate, make quick and effective decisions, analyze, and resolve problems 
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

What We Offer

We believe in taking care of our team the way they take care of our residents. That’s why we offer: 

• Bonus opportunity*   
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year ** 
• Housing discount program*** 
• 401(k) retirement plan with company match   
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options   
• Employer-sponsored short-term and long-term disability coverage   
• Company-paid life insurance   
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance   
• Employee Assistance Program (EAP) 

*Bonus potential opportunity depends on position 

**Sick time accrual varies by state. Ask your hiring manager for details. 

***Housing discount based on availability and prior ownership group approval 

The expected compensation range for this position is $24.00 – $26.00, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Mission Rock Residential is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

**The Application deadline is 11/20/26 if a candidate is not selected by that date later applicants may be considered** 

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Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.