Senior Digital Program Manager - Internal Communications

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

Reporting to the VP of Communications for Hazardous Waste, the Senior Program Manager of Digital Communication manages the development, implementation and maintenance of digital communication systems that increase employee engagement, retention and change management. These systems include the hazardous waste intranet, digital signage, app-based driver communication, posters, video broadcasts and newsletters. This important team player will work with a variety of internal stakeholders to support the communication technical, operational and policy changes.

The Senior Program Manager Digital Communication works closely with the members of the extended communications team to manage projects and implement corporate communication programs.

Primary Duties/Responsibilities:

The following are specific responsibilities for the role:

• Support key projects across the corporate communications function focused on digital and internal employee engagement.

• Consolidate content from the Clean Earth and Veolia Hazardous Waste intranet sites into an engaging user experience.

• Produce video and slide content for digital signage platforms and kiosks at field locations.

• Manage the use of app-based communication for drivers in the field.

• Create posters and graphic assets for posting in field sites.

• Produce the monthly Hazardous Waste digital employee newsletter.

• Manage translation and proofreading of internal communication documents.

• Assist in the development of engaging content for the corporate North America website and external customer-facing web properties and VNA social media channels.

• Assist the Communications Department in optimizing the user experience processes and communications with both internal and external communities.

• Collaborate with colleagues on digital initiatives and campaigns.

• Coordinate traffic between multiple business lines and functions to ensure workflow is efficient and priorities are met.

• Ensure brand consistency and quality across all digital properties.

• Manage external agencies and consultants as required.

• Other tasks as required.

Work Environment:

• Office environment, hybrid work schedule, some travel required based on project needs.

Qualifications

Education/Experience/Background:

• Bachelor Degree in communication, marketing or equivalent experience.

• 8+ years' experience in communications and/or technical fields.

• Proven track record in managing and maintaining digital communication channels.

• Experience in conceptualizing, deploying and measuring digital campaigns.

Knowledge/Skills/Abilities:

• Highly motivated, quick-learner, self-starter.

• Excellent written and verbal communications skills.

• Works well under pressure and meets tight deadlines.

• Solid organizational and project management skills.

• Familiarity with technology applications to support: graphic design, internet story posting, weekly e-newsletter production in Hubspot, light video editing, content editing, metrics and social media channels: LinkedIn, Facebook, Instagram, X.

• Ability to consider and think comprehensively - within the context of a greater plan.

• An eye for detail and desire to learn and grow in the role and contribute to the communications team and VNA as a whole.

• Highly computer literate with a capability to email, Google, VeoliaGPT and related business and communication tools.

• Attention to detail.

• French language proficiency preferred.

Additional Information

Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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