Remote Member Experience & Insights Specialist

Northrop Grumman Federal Credit Union in Gardena, CA, is seeking a Member Experience Improvement Specialist to enhance member journeys through data analysis and strategic initiatives. This remote position requires strong analytical abilities, a Bachelor's degree, and 2+ years of related experience.

The successful candidate will manage the Voice of the Customer process and work cross-departmentally to ensure alignment with member-focused strategies, driving continuous improvement based on member feedback.