Nothing Bundt Cakes - SHIFT LEAD/KEY HOLDER

Job Description

Job Description

SHIFT LEAD / KEYHOLDER

Nothing Bundt Cakes – Pine Ridge Rd, Naples

Reports To: Store Manager / Bakery Manager
Compensation: $14.00–$16.00 per hour
Job Type: Part-Time / Full-Time opportunities based on availability and business needs

HIRING FOR OUR PINE RIDGE LOCATION!

At Nothing Bundt Cakes , we don’t just sell cake. We sell JOY.

We are looking for a motivated, energetic and dependable Shift Lead / Keyholder who loves working with people, takes ownership, and knows how to keep a team moving while creating an incredible experience for every guest who walks through our doors.

The Shift Lead works alongside the management team and bakery team members to ensure smooth day-to-day operations, exceptional guest service, outstanding product quality and a positive, fun workplace.

This is a hands-on leadership role. You won’t simply supervise from the sidelines. You’ll jump in, support the team, solve problems, coach team members and help keep the bakery running at its best.

THREE THINGS SHOULD EXCITE THE HELL OUT OF YOU:

1. We don’t sell cake. We sell JOY!

Creating an amazing guest experience is at the heart of everything we do.

2. We are deeply connected to our community!

We love supporting local schools, organizations, businesses and community events.

3. We have FUN and celebrate with our team and guests every day!

Cake is involved. That certainly doesn’t hurt.

WHAT YOU’LL DO

As a Shift Lead / Keyholder, you will:

• Lead by example and create a positive, welcoming environment for guests and team members.
• Deliver outstanding guest service and help coach the team to do the same.
• Direct daily shift responsibilities and ensure team members are positioned where they are needed most.
• Communicate clear expectations and help keep the team focused, productive and engaged.
• Assist with opening and closing the bakery.
• Handle cash drawers, register procedures and end-of-day responsibilities accurately.
• Help maintain Nothing Bundt Cakes product, service, cleanliness and presentation standards.
• Ensure bakery operations follow food safety, health and company policies.
• Assist management with inventory, product availability, supply needs and daily operational priorities.
• Help coordinate and fulfill guest orders, online orders, corporate orders and large or complex orders.
• Support training and development of new and existing team members.
• Provide coaching and feedback when needed.
• Assist management with productivity goals, labor awareness and daily operational execution.
• Maintain hands-on knowledge of bakery positions and step into different roles when business needs require it.
• Help support community events, fundraising opportunities and other local marketing initiatives.
• Communicate important shift information and concerns to bakery management.
• Take ownership of problems and work toward solutions instead of waiting for someone else to fix them.

WHO WE’RE LOOKING FOR

Our ideal Shift Lead is someone who:

• Has a genuine passion for creating an amazing guest experience.
• Is dependable, punctual and responsible.
• Takes initiative and does not need to be constantly directed.
• Can confidently lead and motivate others while remaining respectful and approachable.
• Communicates clearly with team members and management.
• Can delegate responsibilities and follow up to ensure they are completed.
• Is organized and able to balance multiple priorities in a fast-paced environment.
• Has strong problem-solving skills and good judgment.
• Works with urgency while maintaining attention to detail.
• Accepts feedback and actively looks for ways to improve.
• Leads from the front and is willing to jump in wherever the team needs help.
• Brings positive energy to the bakery and helps create a workplace people enjoy being part of.

OUR CORE VALUES

Servant’s Heart

Put the team and our guests first. Support others, lead with empathy and never be afraid to roll up your sleeves and help.

Spirit of a Champion

Take ownership. Work with urgency. Pursue excellence. Look for solutions rather than excuses.

Genuine Connections

Create real relationships with our guests, our team and our community. Bring warmth, enthusiasm and positivity into every interaction.

EXPERIENCE & REQUIREMENTS

• Must be 18 years of age or older .
• High school diploma or GED preferred.
• Previous experience in retail, restaurant, hospitality or food service preferred.
• 1–3 years of guest-facing experience is preferred.
• Previous leadership, keyholder, shift lead or supervisory experience is strongly preferred.
• Experience training or directing team members is a plus.
• Comfortable learning new technology and point-of-sale systems.
• Basic computer skills, including familiarity with programs such as Microsoft Word, Excel, Outlook or similar platforms, are helpful.
• Must be able to communicate effectively with team members and management through in-person conversations, phone, text and email when necessary.
• Must be able to stand for extended periods and perform the physical responsibilities associated with working in a bakery environment.

AVAILABILITY

Our bakery hours are:

Monday–Friday: 9:00 AM–7:00 PM
Saturday: 10:00 AM–6:00 PM
Sunday: 11:00 AM–4:00 PM

Shift Leads must have flexible availability , including a combination of weekdays, evenings, weekends and some holidays based on business needs.

This is retail, so weekend availability is important.

The good news? No crazy late nights!

THE PERKS

• Competitive starting pay
• Opportunity for advancement
• Training and professional development
• Employee cake discounts
• Team celebrations and company events
• Opportunities to participate in community events and fundraisers
• A fun, energetic work environment
• Reasonable operating hours
• The chance to develop leadership and management experience with a growing brand

COMPENSATION

Shift Leads typically earn $15.00–$17.00 per hour , with starting compensation based on experience, leadership ability, availability, drive, ability to learn quickly and demonstrated performance.

Additional opportunities for compensation, incentives and other perks may be available based on position and performance.

WANT TO JOIN THE TEAM?

If you’re looking for a leadership opportunity where you can develop your skills, work with a great team, connect with the community and help create a little more joy every day, we want to meet you.

Apply now. Joy is the job.

Pay: $15.00 - $17.00 per hour

Work Location: In person

Nothing Bundt Cakes is a growing franchise brand! We sell the best cake in the business and offer our guests an unparalleled level of service. Come and join our fun and exciting team in Naples!

Company Description

Nothing Bundt Cakes is a growing franchise brand! We sell the best cake in the business and offer our guests an unparalleled level of service. Come and join our fun and exciting team in Naples!