Commercial Banking Client Representative

U.S. Bank Customer Service Representative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Establish and maintain great working relationships with assigned business customers, serving as the main day to day contact between the customer and U.S. Bank. Service and support customer's depository and treasury products and provide limited loan servicing. Act on behalf of the customer as a liaison with sales staff, technical specialists, and/or other U.S. Bank departments to ensure high levels of service delivery for customers. Utilize numerous systems to access account information and respond to customer inquiries received via phone, email, business line hand-off, and SinglePoint Service Request module. Emulate and co-browse with customers to help them navigate through our systems, helping to remove any obstacles the customer may be facing preventing them from being self-sufficient in utilizing our systems. Assist customers with product installation after the initial onboarding. Identify and recommend the appropriate products and services to meet customer's needs. Submit product requests to the applicable Sales team on the customer's behalf. Research, trouble shoot and resolve operational problems experienced by our customers. Perform maintenance such as signer revisions, process special handling requests, intake fraud claims, onboard new relationships to the bank, and facilitate the opening and closing of accounts and related services. Perform monetary transactions such as book transfers, cashier's check issuance, manual wire transfers, stop payments, loan payments, advances, fee refunds and adjustments. Provide depository support such as adjustment research, correction of deposit errors, missing or misapplied payments/ deposits.

Training & Set Working Schedules **3 Open Positions. Schedule aligns with the location of the Customer Service Manager**

Monday - Friday 8:00 AM - 5:00 PM PST (Portland, OR Hub)

Monday - Friday 8:00 AM - 5:00 PM CST (Brookfield, WI & Minneapolis, MN Hub)

Monday - Friday 10:00 AM - 7:00 PM CST (Minnesota & Wisconsin Hubs - If hired by a PST manager)

Training is 100% onsite for new team members during the first 90 days. After training, hybrid schedule is 3+ days onsite & 2 days home-based.

Basic Qualifications

• Associate's degree, or equivalent work experience
• Three to five years of experience in financial services industry

Duties and Responsibilities Include:

• Responding to customer needs to affect a positive outcome when presented with obstacles and challenges
• Manages multiple requests and deadlines simultaneously, set priorities, and adapts to changing conditions
• Provide customer product and service navigation support and training.
• Communicate effectively with customer contacts and internal U.S. Bank partners, establishing and maintaining positive working relationships
• Ensure superior customer experience by providing accurate and complete information with each request
• Follows up with the customer to ensure proper servicing (including validation of product maintenance). Effectively assigns and follows up on requests requiring Level 2 support
• Takes ownership for answering customers' questions and solving problems
• Knowledgeable on treasury and DDA product offerings and processes and attends required training to stay current on all products and services
• Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures

Preferred Skills/Experience

Strong verbal, written, and interpersonal communication skills

Proven customer service and relationship building skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries

Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy

Thorough knowledge of all relevant operational processes, and treasury products and services

Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow customers, and troubleshoot technical issues, etc.

Great attention to detail

Strong analytical and problem-solving skills

Ability to multi-task, prioritize and organize work

Location Expectation

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21