Shift Lead

Location: Miami, Florida Job Overview The Pet Supermarket team is seeking energetic Shift Leads to join one of the largest retail operations dedicated to providing pet parents with top-quality pet care items and exceptional customer service. Shift Leads will lead the Sales Associate team, support the management team, and, when necessary, act as Manager on Duty. Core Responsibilities Sales Leadership: Assist customers and guide the team to meet sales, KPI, and store performance goals. Prioritize, assign, and delegate daily goals, tasks, and assignments to associates and ensure completion when on duty. Maintain a high level of professionalism in all communications. Customer Excellence: Partner with the Store Manager to plan and execute community events and build relationships with rescue agencies. Protect employees and customers by maintaining a safe, clean store environment and caring for animals as required. Operations & Team Building: Support store standards and safety requirements, clean pet enclosures, maintain fish systems, assist with restocking merchandise, and handle heavy lifting up to 55 lbs as needed. Collaborate on physical inventories, opening and closing procedures, and new hire training. Business Insight: Monitor business performance throughout the shift, react to changing needs, and provide timely communication of performance gaps to management. Additional Duties Support community events and partnerships with rescue agencies. Complete tasks assigned by store management. Qualifications Minimum 1 year of retail or customer service experience. Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays. Valid driver’s license and preferred access to a motor vehicle. Enjoy working with and around animals. Physical Demands and Working Conditions Heavy lifting up to 55 lbs multiple times per shift. Standing, moving around, and performing repetitive tasks. Active listening and observation required. Work in a relatively temperature‑stable environment. Potential for accidental injuries from pets; common injuries include slips, trips, falls, and strains/sprains from lifting. Competencies Customer Focus Motivating Others Drive for Results Listening Compassion Time Management Delegation Benefits Competitive pay Employee discounts Flexible schedule Room for advancement Pet Supermarket is an equal opportunity employer and a Drug Free Workplace. We believe in investing in the development of our people and have an industry‑leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners. #J-18808-Ljbffr