NOC Engineer - Network Operations

Help Power the Future of Connectivity with Omni Fiber Preferred Locations: Port Clinton, OH | Columbus, OH | Allen, TX At Omni Fiber, we’re building the next generation of high-speed fiber internet networks that keep communities connected. As we continue our rapid growth, we’re looking for a skilled and motivated NOC Engineer (2nd shift) to join our Network Operations team. If you thrive in fast-paced service provider (ISP) environments, enjoy solving complex network issues, and want hands‑on experience with advanced routing, switching, MPLS, and fiber broadband technologies - this is an opportunity to grow your career with a company investing heavily in cutting‑edge fiber infrastructure. This is a second shift Tier 2 engineering role focused on troubleshooting and maintaining Omni Fiber's broadband FTTH and commercial Ethernet/MPLS services. This is not a transport/optical‑focused position. What You’ll Do Network Monitoring & Troubleshooting Monitor, troubleshoot, repair, and document network incidents and escalations from Tier 1 support Diagnose routing, switching, broadband, and commercial circuit issues across service provider environments Support residential FTTH subscribers and commercial Ethernet virtual circuits (ELINE/ELAN/MPLS) Provisioning & Network Operations Provision and deprovision network elements and customer circuit services Perform maintenance activities and coordinate with vendors and internal teams during maintenance windows Assist with operational improvements and network reliability initiatives Process Improvement & Collaboration Develop repeatable troubleshooting procedures for Tier 1/2 support teams Participate in change management, incident response, documentation, customer communications, and on call rotation Provide technical guidance while maintaining a strong customer‑focused mindset What We’re Looking For Required Experience Minimum 2 years of recent experience in a service provider Network Operations Center (NOC) in a Tier 2 or higher role Experience supporting Fiber PON, DSL, or Cable broadband networks Experience configuring and troubleshooting service provider routing and switching technologies Strong understanding of broadband technologies, MPLS virtual circuits, and residential fiber services Technical Skills BGP, MPLS, IPv6, VPNs, NAT/CG‑NAT, OSPF‑TE, ISIS‑SR Service provider switching technologies including QinQ and L2VPN/EVC Cisco IOS/IOS‑XR or equivalent service provider platforms Fiber OLT/ONT/ONU PON technologies Metro Ethernet circuits, NIDs, optics, and broadband provisioning TCP/IP, DNS, DHCP, and broadband troubleshooting WiFi and mesh networking troubleshooting Windows/Linux troubleshooting and CLI navigation Professional Skills Strong communication and customer service skills Ability to explain technical concepts to non‑technical users via written documentation Positive, collaborative, and solution‑oriented mindset Self‑motivated learner with a passion for network engineering and technology advancement Preferred Qualifications Experience with Cisco, Juniper, and/or Ciena service provider environments Experience with Ciena MCP, Navigator, or MCMS Service provider certifications such as:

CCNP‑SP

JNCIS‑SP

Ciena CE/CRS certifications Nokia NRS MEF certifications Scripting or programming experience Familiarity with CDN technologies and service provider security practices Our Benefits Financial & Retirement 401(k) with employer matching contribution up to 4% HSA with $2,000 employer contribution Time Off & Work‑Life Balance 15 days paid time off 8 paid company holidays 3 floating holidays Health & Protection Generous medical, dental, and vision coverage Life insurance and short‑term disability Additional Perks Monthly internet and cell phone allowances Join Our Team If you’re passionate about networking technologies, enjoy solving complex technical challenges, and want to grow with a fast‑expanding fiber internet provider, we’d love to hear from you. Omni Fiber is an equal opportunity employer committed to creating an inclusive workplace for all employees. #J-18808-Ljbffr Omni Fiber LLC