Principal Product Owner, Remote Sales Capabilities

Product Owner

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The product owner supports the execution and continuous improvement of remote sales capabilities within the channel innovation & customer engagement (CICE) team under global commercial operations. This role helps translate business needs into practical, scalable solutions that improve seller effectiveness, strengthen adoption of tools and processes, and enhance the experience of remote and distributed commercial teams. The role operates in a fast-moving, cross-functional commercial environment and works closely with business and technical partners to deliver meaningful outcomes for U.S.-focused remote sales teams, while maintaining alignment to broader global capabilities and standards. This role serves as a key connector across business stakeholders, IT, enablement, training, communications, and field teams to support the delivery of new tools, enhancements, and process improvements for remote sales. The individual will help manage priorities for the remote sales tools agile pod, define and refine business needs, coordinate delivery across partners, and support successful rollout and adoption. Success in the role requires strong execution, sound judgment, comfort with ambiguity, and the ability to balance strategic direction with day-to-day delivery. The position requires someone who can work effectively across a matrixed organization, build shared understanding among stakeholders, and help the team move from ideas to execution with clear scope, measurable value, and strong follow-through. The role is expected to contribute to roadmap planning, backlog refinement, release coordination, communications, training support, value measurement, and stakeholder alignment, while helping the organization scale tools and ways of working that support remote commercial teams in a practical, customer-focused way. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

Key responsibilities

remote sales capability delivery & agile pod support

• Support the delivery of remote sales tools, enhancements, and process improvements by helping define work, coordinate priorities, and maintain execution focus across the agile pod
• Translate business needs into clear feature definitions, user-focused requirements, and actionable backlog items in partnership with stakeholders and delivery teams
• Help manage backlog readiness, sequencing, and scope decisions to ensure work is aligned to business value, feasibility, and release timing
• Support release planning and delivery coordination to help ensure solutions are implemented effectively and with minimal disruption to the business

stakeholder alignment & cross-functional coordination

• Collaborate closely with remote sales, IT, sales enablement, training, communications, marketing, operations, and other commercial partners to align on priorities, dependencies, and expected outcomes
• Act as a day-to-day coordination point across functions to surface risks, clarify decisions, and keep work moving across business and technical teams
• Build shared understanding of business needs, customer needs, scope, value measures, and success criteria across stakeholders and the agile pod
• Support effective operating rhythms, communications, and follow-up to ensure stakeholders remain informed, aligned, and prepared for upcoming changes

adoption, training & change readiness

• Partner with enablement, training, and communications teams to support launch readiness and sustained adoption of new tools, enhancements, and processes
• Help develop role-based communications, training inputs, support materials, and feedback mechanisms that enable successful adoption within remote and distributed teams
• Identify adoption barriers, user pain points, and change impacts, and work with partners to address them through practical, business-focused solutions
• Support feedback loops from the field to inform enhancements, improve user experience, and strengthen long-term value realization

value measurement, reporting & continuous improvement

• Help define desired business outcomes, success measures, and adoption indicators for remote sales capabilities and related initiatives
• Track and communicate progress against key measures such as adoption, usage, efficiency, stakeholder satisfaction, and operational effectiveness
• Partner with business and technical teams to identify improvement opportunities, reduce friction in workflows, and strengthen the overall remote sales experience
• Use qualitative and quantitative feedback to inform prioritization decisions and continuous improvement recommendations

strategic support for channel innovation

• Contribute to the evolution of remote sales capabilities by helping assess business needs, identify opportunities, and support roadmap discussions for future enhancements
• Support a balanced approach that aligns broader capability strategy and standardization with the practical needs of U.S. businesses and field teams
• Help ensure solutions are designed with scalability, usability, and business relevance in mind, with awareness of where global alignment is needed and where local flexibility may be appropriate
• Work across adjacent capability owners and partner teams to ensure a coordinated approach to tools, processes, and stakeholder experience

required qualifications

• high school diploma or equivalent with 8+ years of relevant experience in sales enablement or sales support or equivalent experience,
• or associate's degree with 6+ years experience,
• or baccalaureate degree with 4+ years experience

nice to have

• direct experience supporting remote sales, inside sales, virtual engagement, commercial excellence, or field support capabilities
• experience in healthcare, medical device, life sciences, or other regulated commercial environments
• scaled agile framework® (safe®) certification
• certified scrum product owner (cspo) certification
• exposure to cross-functional commercial, operations, enablement, product, project, or transformation initiatives in a matrixed organization
• global collaboration experience working with peers across multiple time zones, including shared services or center-of-excellence operating models
• demonstrated ability to gather business needs, translate them into clear requirements or work items, and support delivery through structured planning and coordination
• proven ability to partner with business stakeholders and technical teams to prioritize work, manage dependencies, and support execution against defined timelines
• capability to leverage reporting, dashboards, and business performance metrics to support decision-making and continuous improvement
• track record of partnering with sales enablement, training, communications, or IT teams to drive adoption of new tools and processes
• organizational discipline with the ability to manage multiple workstreams and drive progress in fast-paced environments
• ability to navigate ambiguity, adjust priorities as new information emerges, and maintain focus on practical business outcomes
• working knowledge of agile, hybrid delivery, or product operating models, including backlog management, release planning, user story development, and value measurement concepts
• familiarity with tool adoption, process improvement, training coordination, communications, or change management initiatives in commercial or customer-facing environments
• analytical mindset with experience using metrics, feedback, and business context to support prioritization and operational improvements
• proficiency with collaboration and planning tools such as powerpoint, teams, excel, sharepoint, jira, azure devops (ado), smartsheet, or similar platforms
• experience partnering with sales enablement, training, communications, or IT teams to drive adoption of new tools and processes
• experience with reporting, dashboarding, or business performance analysis to support decision-making and continuous improvement
• exposure to global teams, shared services, or center-of-excellence models supporting region-specific business needs
• experience working in a global setting with peers across multiple time zones and geographies
• experience supporting cross-functional commercial, operations, enablement, product, project, or transformation initiatives in a matrixed environment

physical job requirements

the above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For office roles: while performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local hr to understand the work conditions and physical requirements that may be specific to each role.

U.S. work authorization & sponsorship