Night Auditor

Job Description

Job Description

The Holiday Inn Express Tallahassee I-10 E is looking to hire an energetic Night Agent to assist with checking guests in and out of our establishment. The Night Agent will assist guests with inquiries, problems, and complaints. The Night Agent will be responsible for receiving guests’ payments and for balancing the cash at the end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient in operating the switchboard. You will ensure keys are handed back on guests' departure.

To ensure success, you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and skilled at multitasking in a fast-paced environment.

Night Agent Responsibilities:

• Greeting and thanking guests sincerely and in a friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to the appropriate guest accounts.
• Anticipating and addressing guests' needs and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating the switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Night Agent Requirements:

• Excellent communication and math skills.
• 2+ years experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Strong eye for details.
• Good problem-solving skills.
• Ability to multitask.
• Solid customer service skills.
• Strong written and verbal communication skills.
• Exceptional customer service skills.