Mobile Associate - Retail Sales

Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs. Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement. Complete required training to build knowledge of retail processes, systems, and wireless technology innovations. Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives. Also responsible for other duties/projects as assigned by business management as needed. Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment (Preferred) Knowledge, Skills and Abilities Change Agility (Required) Communication (Required) Customer Problem Solving (Required) Customer Service (Required) Engaging People (Required) Multitasking (Required) Sales (Required) Teamwork Orientation (Required) At least 18 years of age Legally authorized to work in the United States Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Compensation Hourly Base Pay: $20.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year, with actual incentives varying based on performance and full‑time status. Benefits Medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; tuition assistance and college coaching; short‑ and long‑term disability; voluntary accident, life, disability, and long‑term care insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs. Equal Opportunity T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, whether or not you have a physical or mental disability, or any other characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based on any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact View email address on click.appcast.io‑mobile.com or call View phone number on click.appcast.io. This contact is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr