Hospital Dispatch Specialist Day Shift

Why ThedaCare

Living A Life Inspired!

Our new vision at ThedaCare is bold ambitious and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care lower costs and a healthier future for our patients our families our communities and our world.

At ThedaCare our team members are empowered to be the catalyst of change through our values of compassion excellence leadership innovation and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development accessible and transparent leadership and a commitment to work/life balance. If youre interested in joining a health care system that is changing the face of care and well-being in our community we encourage you to explore a future with ThedaCare.

• Lifestyle Engagement
  • e.g. health coaches relaxation rooms health focused apps (Wonder Ripple) mental health support

• Access & Affordability
  • e.g. minimal or zero copays team member cost sharing premiums daycare

Summary :

The Communications Dispatch Specialist is involved in all aspects of ThedaCare staff and visitors safety. Our Communication Dispatch Center is a fast-paced dynamic team where success is defined by collaborating with team members the community and leadership. The Communications Dispatch Specialist provides centralized information and communication support for ThedaCare by activating emergency and disaster alerts triaging and routing internal/external calls for ThedaCare Hospitals and System Security monitoring system-wide cameras secured doors and alarms.

Job Description:

Schedule:

• Week one: Monday Tuesday & Wednesday 7a-3p & Friday Saturday and Sunday 7a-3p
• Week two: Tuesday Wednesday and Thursday 7a-3p
• Holiday rotation

The Communications Dispatch Specialist is involved in all aspects of ThedaCare staff and visitors safety. Our Communication Dispatch Center is a fast-paced dynamic team where success is defined by collaborating with team members the community and leadership. The Communications Dispatch Specialist provides centralized information and communication support for ThedaCare by activating emergency and disaster alerts triaging and routing internal/external calls for ThedaCare Hospitals and System Security monitoring system-wide cameras secured doors and alarms.

KEY ACCOUNTABILITIES:

• Answers internal 444 emergency calls notifying appropriate medical staff security police fire emergency units and etc.
• Answers internal/external non-emergent calls providing information to the caller and/or triages to the appropriate department.
• Monitoring alarms for Security and building safety notifying appropriate medical staff security police fire emergency units and etc.
• Reports necessary maintenance and operational needs to appropriate personnel following department guidelines and escalating when needed.
• Maintains and updates records and reports as well as retrieving and analyzing data to provide to staff and leaders.
• The ability to operate all Communication Dispatch Center software and equipment.
• Maintains radio contact with System Security Facilities Management and ThedaStar Dispatch.
• Appropriately monitors system cameras for the safety of security staff and visitors.
• Answers internal/external non-emergent calls requesting to initiate contact with on-call Surgery Teams and departments.
• Utilizing reporting software to initiate and complete dispatch logs for System Security Officers.
• Regularly test various alarms and equipment to maintain its normal operation.
• Trains new Communication Dispatch Specialist.
• Provides internal customer service for staff and vendors with various request. (i.e. security access keys morgue guest house)
• Maintains regular and predictable attendance works overtime/extra hours as required.
• Performs other related duties as assigned.

QUALIFICATIONS:

• High School diploma or GED preferred
• Must be 18 years of age
• Three years of dispatching or call center experience with multiple systems and prioritization

PHYSICAL DEMANDS:

• Ability to move freely (standing stooping walking bending pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
• Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT:

• Normally works in climate-controlled office environment
• Frequent sitting with movement throughout office space
• Use of computers throughout the work day
• Frequent use of keyboard with repetitive motion of hands wrists and fingers

Position requires compliance with department specific competencies.

Scheduled Weekly Hours:

36

Scheduled FTE:

0.9

Location:

ThedaCare Regional Medical Center - Neenah - NeenahWisconsin

Overtime Exempt:

No

Worker Shift Details:

Days

Required Experience:

IC