Document Specialist I

What will you be doing? Document Specialist I – Processing works to ensure efficient processing, organization, and management of cases within Holman’s Licensing and Compliance systems. This position involves scanning, uploading, and managing cases, as well as performing outreach to clients. Intakes, catalogues, and scans Licensing documents, and uploads the scans to client Licensing cases Maps inbound Licensing documents to corresponding client cases Engages with clients regarding Licensing documents Outbounds physical Licensing documents to clients Assists and supports team members (e.g., Document Specialist I – Storage) depending on capacity and development goals Monitors and updates case progress Creates and manages Ghost Cases Client outreach and communication Outbounds registration and plate management Administrative support Performs all other duties and special projects as assigned What are we looking for? High School Diploma or equivalent required; degree in Business Administration or relevant field preferred. Additional education, certifications, or experience are a plus. Strong problem‑solving skills and the ability to handle multiple tasks simultaneously. Previous experience in case management, administrative support, or customer service is a plus. Proficient in desktop tools including MS Office (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint). Ability to work independently and as part of a team. Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, and phone systems. 2‑4 years’ experience in case management, administrative support, or customer service related fields. Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department. Understanding of accounting principles and bookkeeping software may be required. Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security. Benefits Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Pay Competitive wages commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $24.65 – $35.13 USD per hour. Artificial Intelligence Statement Answer interview questions on your behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience. Create false or misleading representations of identity (e.g., deepfakes or altered images/videos). Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Holman