Telehealth Technician

Telehealth Technician

Ithaca, NY ( • Telehealth Tech

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Job Type

Full-time

Description

Valor Healthcare is looking for a passionate Telehealth Technician to join our team at the Community Based Outpatient Clinic (CBOC) in Ithaca. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, three weeks of PTO to start and a weekday schedule.

About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people

· Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience.

· Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Position Overview

As a Telehealth Technician, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Actively assists with patient care, physical examinations, and ancillary tests via telehealth modalities.

• Oversees telehealth appointment scheduling and work with parent VAMC schedulers.

• Performs the annual and routine nursing assessments and performs preventive health services authorized by the VA and the clinic Medical Director.

• Administer medication.

• Inputs all patients’ information into VISTA/CPRS.

• Assists in co-managed care collaboration with non-VA providers, and facilities.

• Provides patient and family health education with a focus on self-management, prevention, wellness, related health issues, and healthy lifestyle choices.

• Maintains confidentiality of veterans’ data and information.

• Complies with all VA and company training requirements.

• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission(JC), Environment of Care (EOC) oversight, lab compliance and other related items.

• Remain focused on achieving excellent clinical outcomes through the specified VA guidelines.

• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.

• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.

• Support patient enrollment and retention in appointments, follow-up visits or nurse visits.

• Embrace and support new initiatives, whether clinical or operational.

Requirements

Qualifications

• Associate degree or diploma certificate of an accredited program of practical or vocational nursing as approved by the state.

• Minimum one-year experience as an LPN/LVN in a related primary care or ambulatory care setting; government healthcare environment preferred. Specific requirements could vary based on individual VA contract.

• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).

• Must comply with and maintain all requirements for a valid, unrestricted license in the state of desired employment, or in any U.S. state or territory, depending on VA contractual requirements.

• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract

• Proficiency in written and spoken English.

• Strong computer skills, including EMR experience.

• Energetic and optimistic demeanor.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Salary Description

21-28 DOE