Group Air Specialist

Group Air Specialist Hybrid position based at our Pawtucket, RI headquarters – three days required in the office. Job Summary Reporting to the Group Supervisor, Air Operations, this role is responsible for securing air for all group passengers and maintaining all air reservations for passengers booked on their specified tour series, as assigned by the Manager of Air Operations. The primary goal is to obtain the best possible air schedule for clients while meeting the set profit margin for each program. Primary Functions Coordinate all air transportation for assigned tour series based on contracts and group pricing for all group passengers in assigned territories. Request air group blocks for groups of 10 or more passengers using existing air contracts or negotiate an Ad‑Hoc Contract with a carrier without a contract. Work with the Group Block Specialist and the Inventory Department to determine the number of seats and dates to request for programs that require an Air Series Block once departure dates are set. Book groups of 10 or less live in a GDS using air contracts whenever possible. Analyze the air rate obtained and compare the group pricing to ensure the expected profit margin, offering alternatives when the best schedule does not meet this pricing model. Maintain air schedules for all passengers booked with air on their tour series, ensuring seat requests are confirmed, special requests are submitted, and schedule changes are legal and meet tour series requirements. Handle any air emergencies while travelers are on tour whenever air needs to be altered. Release all air group blocks by the carrier deadline, tracking all blocks for profitability and utilization. Proof air manifest 50 days prior to departure to ensure correct names, schedules, seat assignments, and special needs are sent to the carrier before ticketing. Research all service issues, determine the best action for recovery resolution, and report back to the Manager. Cover emergencies on pre-scheduled Saturdays/Holidays throughout the year. Knowledge and Skills Bachelor's degree preferred, but not necessary. Two years’ experience in air operations preferred. Skill in customer service. Knowledge of air operations, quality control procedures, and reporting documentation requirements. Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required. Microsoft Office program experience. Ability to work as part of a team environment. Ability to communicate effectively, both orally and in writing. Ability to organize, prioritize, and schedule work assignments. Ability to foster a cooperative work environment. Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose, and edit written materials. Ability to plan and organize to optimize productivity. Ability to analyze and solve problems. Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations, or Group Supervisor. Maintain assigned work area in a safe and orderly condition in accordance with company standards. Comply with all company rules and regulations. The pay range for this position is $21 - $26 per hour. What We Offer Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving Time Off: Generous PTO, paid holidays, and your birthday! Volunteer Time: Paid hours to give back to causes you care about Financial Security: 401(k) with company match Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program Exclusive travel discounts, incentives and more! #J-18808-Ljbffr Collette