Call Center Representative

Job DescriptionJob DescriptionOverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services.This is an exciting opportunity to work on high-profile projects with some of the world’s most recognizable brands. If you're a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, we’d love to hear from you!Start your career with a growing team that values your potential. With our industry-leading training, you’ll gain the skills and confidence to succeed. No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. ResponsibilitiesWHAT DOES SOMEONE IN THIS ROLEACTUALLYDO?In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions.It requires you to interact with hundreds of customerseach weekacross the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, youwill need tobe a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities:Handle inbound and outbound calls professionally and efficiently.Resolve customer issues on the first call through effective problem-solving.Research and retrieve information across systems to support customer needs.Accurately document interactions and process claims.Guide customers through options to find the best solutions.Follow scripts, policies, and procedures while using available resources.Protect customer privacy and handle sensitive information appropriately.Escalate complex issues to the appropriate team members.Stay current with training, updates, and program knowledge.Maintain consistent attendance and adhere to scheduling requirements. QualificationsWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?We provide comprehensive training, so if you’re positive, driven, and eager to learn, you’re encouraged to apply! Success in this role comes from building strong relationships and applying your training to deliver great customer outcomes.QualificationsMust be 18 years or olderHigh school diploma or equivalentStrong communication and organizational skillsTyping speed of 20+ WPMBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Familiarity with Windows operating systemsReliable and punctualSkilled in troubleshooting and follow-upAble to multitask and self-manage effectivelyExcellent interpersonal skillsPreferred (Not Required)1+ year of experience in customer service, tech support, sales, or administrative rolesExperience in state or federal work environments