Consumer Loan Servicing Specialist

Job Description

A client of Insight Global is looking to bring a Consumer Loan Servicing Specialist.

Primary Responsibilities

• Review, research, and resolve investor reporting variances using ICE servicing systems and internal reporting tools.

• Perform loan-level analysis and correct reporting exceptions prior to investor remittance cycles.

• Generate and validate investor reporting and remittance data for FNMA portfolios.

• Ensure timely and accurate investor remittances in accordance with investor guidelines.

• Reconcile investor portfolios and custodial accounts to maintain data integrity and compliance.

• Research and resolve investor inquiries, reporting discrepancies, and remittance exceptions.

• Prepare wires, general ledger entries, and cash transactions supporting investor reporting activities.

• Partner with Investor Accounting and servicing departments to clear reconciling items and resolve operational issues.

• Assist with servicing transfers, boarding of new investors, and repurchase transactions.

• Support regulatory exams, internal audits, and compliance reviews through data analysis and documentation.

Estimated pay 20-25/HR

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 5+ years of mortgage servicing, investor reporting, loan accounting, or related servicing operations experience.

• Direct experience with ICE Mortgage Technology servicing systems (MSP or related ICE servicing platforms) required.

• Experience supporting Fannie Mae (FNMA) Investor Reporting activities preferred.

• Working knowledge of mortgage servicing investor guidelines, remittance processes, and reporting requirements.

• Understanding of loan-level accounting, reconciliations, and cash management functions.

• Knowledge of servicing transfers, loan acquisitions, loan sales, and investor onboarding activities.

• Advanced Microsoft Excel skills Associate's or bachelor’s degree in accounting, Finance, Business, Mortgage Banking, or related field.

Experience with FNMA Investor Reporting.