General Manager

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health®.


Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.


Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

General Manager

Reporting to the Vice President of Operations, the General Manager is responsible for the overall operation and performance of a sterilization facility. This is a very hands-on position overseeing the following facility functions: Customer Service, Logistics, Maintenance, Operations, Quality Assurance, Safety, Training.

Duties and Responsibilities

• Facilitates the interaction of all functions within the facility.
• Works with the Sales department in developing and maintaining customer relationships.
• Ensures that customer product is processed safely, efficiently and in accordance with specifications and procedures.
• Seeks continuous improvement in all areas of operation with a focus on safety, quality, productivity and operational efficiency, maintenance, and cost control/reduction.
• Maintains compliance with all regulatory requirements to include, but not limited to: FDA, OSHA, and NRC.
• Administers and manages annual budgets for capital and operating expenses in support of corporate objectives and operates within budget.
• Represents the organization to industry groups, key customers, representatives of government and regulatory agencies.
• Works with human resources to implement short- and long-range operating objectives, facility organizational structure, staffing requirements and succession plans.
• Implements critical strategies to secure competitive advantage in business processes/systems, efficient workflow, cycle time reductions, supplier relationships and alliances, quality, and compliance.
• Analyzes facility statistical data and makes decisions based on that information.
• Integrates activities between facility departments to solve problems associated with sustaining product, which include improvements to existing processes and tooling/equipment, and new technology.
• Interfaces with Senior Executive Team members to optimize resources from each functional area including safety, finance, sales, engineering, human resources, and Quality to drive results and support the sterilization strategy.
• Practices all health and safety procedures and makes safety a top priority. Accountable for a clean, safe, environmentally responsible manufacturing operation.
• Achieves maximum levels of productivity, ensuring that the business benefits from the lowest possible cost and best value.

Supervision Given

• Supervises the Quality Assurance (QA) Manager, all Facility Supervisors, and other Facility personnel as needed.

Education, Experience, & Skill Required

• Undergraduate Degree Required within a science relate field preferred.
• 5-10 years of progressive experience in a production environment, Operations or Manufacturing environment, including 3-5 years of supervisory/management experience, preferably in the medical services/products industry.
• Specific experience within the Operations function of the medical device industry.
• Strong general business knowledge and a strong operations leadership background.
• Strong understanding of systems and the key drivers within an operations environment.
• Strong knowledge of compliance, quality and safety as relates to all regulatory agencies, including FDA, OSHA and NRC.
• Excellent teamwork, leadership, relationship building, mentoring, training and project management experience and skills.
• Balance of strategic and tactical thinking skills. Skilled in analyzing and drawing information for long-term strategic change and improvement for the site.
• Ability to work comfortably within a fast paced and matrixed organization.
• Exceptional organizational and communication skills.
• Effective leadership, judgment and interpersonal skills and the ability to interface with all levels across the entire organization.
• Results-oriented with a positive, professional attitude and a sense of urgency to get things done.
• Above average computer skills in the area of analysis using databases/spreadsheets.

Special Requirements

• Must be medically approved for respirator use (EO)
• Must be able to tolerate exposure to high temperatures and high humidity (120F and 60% RH for 20 minutes) (EO)

Training Required

• Must complete all required training for a "General Manager" outlined in the training manual.

Benefits & Payrate

Pay: $133,500 to $227,000 per year, depending on experience.

Sotera Health offers a competitive benefits package that includes:

• Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
• 401(k) program with Company match that immediately vests
• Paid holidays, vacation and sick time
• Free financial planning assistance
• Paid parental leave
• Education assistance
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Sterigenics U.S. LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We strongly encourage those from underrepresented groups to apply. We strongly encourage those from underrepresented groups to apply.

VEVRAA Federal Contractor

Sotera Health goes to market through its three best-in-class businesses - Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.