Revenue Operations Manager

Sales Operations Manager

Maintain a strong cross-department operational rhythm, translate sales team needs into clear business requirements, and develop reporting that tracks performance and delivers actionable insights. Support global sales teams through high-quality project execution, well-structured enablement training, and consistent sharing of best practices. This role sits within Revenue Operations and plays a pivotal part in unifying GTM execution across all global regions, grounded in data-driven rigor and large-scale change management.

The Sales Operations Manager serves as a strategic and operational partner to Sales and Revenue leadership, driving efficiency, visibility, and performance across the organization. The role focuses on strengthening processes, systems, analytics, and cross-functional alignment to enable a high-performing, scalable sales engine. The ideal candidate brings together project management expertise, hands-on systems knowledge (such as Salesforce, Gong, lead-routing platforms, etc.), strong collaboration skills, and sharp analytical judgment. This combination, paired with a deep understanding of GTM execution, positions the role as a cornerstone in building and scaling the company's sales infrastructure.

Key Responsibilities:

• Apply strong Salesforce technical expertise to scope and design solutions while maintaining a strong cross-department operational rhythm, translating sales needs into clear requirements and project plans, leading end-to-end Salesforce delivery, managing the backlog and user stories, coordinating with BizApps/engineering, driving successful sprints, UAT, deployments, reporting and global post-launch adoption to support sales revenue goals.
• Manage the Salesforce feature request pipeline, including requirements gathering, prioritization, backlog management, and coordination with cross-functional teams. Ensure data integrity, system adoption, and workflow automation.
• Build, optimize, and maintain Salesforce reports and dashboards that deliver accurate, timely insights into pipeline health, forecasting, and sales performance.
• Partner with Sales, Marketing, RevOps, and BizApps to translate business needs into scalable Salesforce & GTM software solutions that ensure smooth rollout of new features. Support initiatives for lead funnel optimization, pipeline management and sales workflows.

• Oversee cross-platform systems execution with business stakeholders & BizApps, ensuring stable integrations and consistent workflow processes across the GTM tech stack including: Salesforce, lead routing tools, AI-driven revenue acceleration platforms, CMS systems, Confluence/Jira, etc.
• Project portfolio management- manage the CRM & other sales roadmap and backlog priorities, overseeing timelines, resources and deliverables and risk mitigation. Ensure initiatives are delivered on time and aligned with stakeholder expectations.
• Develop documentation and operational rigor by building and maintaining clear requirements-gathering materials and sales training collateral that make system processes understandable and globally repeatable across all platforms.
• Align cross-functional stakeholders to ensure core GTM tools are consistently and effectively adopted across all sales roles (AEs, BDRs, TAMs, Channel Managers, etc.), embedding these tools into daily operating rhythms.
• Partner with Sales Leadership to define KPIs, strengthen accountability, and support execution toward revenue targets while advancing key strategic initiatives.

Requirements:

• 8+ years of experience in sales operations, revenue operations, or business operations implementing Salesforce and lead routing solutions globally (preferably in SaaS software industry). Proven managerial experience.
• Highly organized, detail-oriented, and capable of driving multiple priorities in a fast-paced environment.
• Strong analytical mindset with the ability to break down complex business problems and communicate clear, data-driven recommendations, including the ability to create materials for C-suite or board-level audiences.
• A strong grasp of sales processes, revenue forecasting, GTM strategy, and the way orders move through sales order entry systems.
• Experience working in fast-paced organizations, with a track record of driving impact across cross-functional teams.
• Extensive experience in process design, standardization and continuous improvement, with ability to translate business needs into actionable priorities.
• Proven experience leading workflow optimization and automation initiatives within sales or customer-facing functions.
• Advanced proficiency & working knowledge of Salesforce, Gong, lead routing tools, CMS platforms, funnel analytics, building reports via PowerBI, Tableau, etc.