Security Operations Manager

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that’s equal parts competitive and social. We’re redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate. Job Purpose The Nightlife & Operations Manager leads Restaurant, events and late-evening, ticketed and guest-facing operations while driving revenue through entertainment programming, activations, partnerships, and special events. This role combines front of house leadership with business development. The ideal candidate is equal parts floor manager, host, promoter, and entrepreneur – someone who can create energy on the floor while growing attendance, revenue, and guest engagement. Responsibilities Lead all nightlife and guest-facing operations, including bars, servers, hosts, and support staff. Manage the floor during peak hours to maintain energy, service standards, guest engagement, and crowd flow. Hire, train, coach, and develop front-of-house team members. Lead pre-shift meetings and maintain a positive, accountable team culture. Manage schedules, staffing levels, labor costs, and service efficiency. Resolve guest concerns and ensure an exceptional guest experience. Partner with Events, BOH, and venue leadership to execute private events and high-volume nights. Source and book Promoters, DJs, performers, and entertainment partners. Develop and execute recurring activations, including comedy festivals, watch parties, and seasonal programming. Build and manage a calendar of events designed to increase traffic and revenue. Work with Marketing to promote events and grow attendance. Develop partnerships with hospitality brands and artists. Build relationships with promoters, sponsors, talent agencies, and event organizers. Identify sponsorship and cross-promotional opportunities. Help convert activations into private event and corporate sales opportunities. Track event performance and optimize programming based on results. Drive revenue through strong operations, activations, partnerships, and guest engagement. Monitor scheduling, inventory controls, and operational costs. Enforce responsible alcohol service, crowd management, and food safety standards. Ensure compliance with company policies and applicable laws. Maintain a safe, respectful environment for guests and employees. Qualifications 3+ years of management experience in hospitality, nightlife, entertainment, or experiential venues. Experience leading teams in fast-paced, late-night environments. Experience with event programming, entertainment booking, activations, or partnerships preferred. Strong leadership, communication, and organizational skills. Experience with scheduling, labor management, and performance coaching. Proven ability to drive attendance, revenue, and guest engagement. Existing relationships within nightlife, entertainment, comedy, sports, or hospitality industries are a plus. Flexible availability, including nights, weekends, and holidays. Working Conditions Fast-paced nightlife environment. Evening, weekend, and holiday shifts required. Exposure to loud music, crowds, and high-volume service periods. Extended periods of standing and walking. Ability to lift up to 30 lbs. Compensation Discretionary performance bonus opportunities may be tied to: Activation and event revenue Partnership and sponsorship revenue Growth of High Line Comedy Club attendance and ticket sales Private event sales generated through activations Food and beverage revenue growth Achievement of venue revenue targets Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone. #J-18808-Ljbffr