Network Engineer 2

Position Description Seattle University is seeking a Network Engineer to own the performance, reliability, and continuous improvement of enterprise Wi‑Fi services across two campuses. The role supports over 1,700 access points, guest networks, Mist Edge controllers, and a diverse set of client devices. Responsibilities also include administering wired network infrastructure, diagnosing connectivity issues, managing critical network services, and contributing to documentation and process improvements. Responsibilities Own the performance, reliability, and continuous improvement of enterprise Wi‑Fi services across two campuses, supporting 1,700+ access points, guest networks, Mist Edge controllers, and diverse client devices. Administer and enhance wired network infrastructure, including Juniper and Cisco switching environments. Diagnose and resolve complex wired and wireless connectivity issues across a wide range of devices. Communicate clearly with end users and stakeholders throughout the troubleshooting lifecycle, setting expectations and providing timely updates. Manage critical network services including RADIUS authentication, DNS, DHCP, and IP address management (IPAM). Maintain and optimize network monitoring, alerting, and configuration management. Perform certificate management and updates across multi‑vendor network platforms. Plan and execute network upgrades, patching, and lifecycle maintenance to ensure security and high availability. Participate in scheduled maintenance windows and respond to critical after‑hours incidents as needed. Partner with internal teams to identify root causes, improve network performance, and enhance user experience. Contribute to documentation, process improvements, and operational best practices. Qualifications Bachelor’s degree in IT or related field, or equivalent experience. 4+ years supporting enterprise Wi‑Fi environments with 200+ access points. 2+ years supporting LAN environments with 100+ managed switches, including troubleshooting, software upgrades, and hardware support. Experience with Juniper Mist wireless and switching, Cisco IOS switching, VLANs, STP, PoE, and link aggregation. Proficiency with IPv4, DNS, DHCP, SNMP, OSPF. Experience troubleshooting connectivity across Desktop – Windows and Mac, Mobile – Apple iOS, Android, other IoT platforms. Proactively manage user expectations by providing timely ticket updates and end‑to‑end communication throughout the troubleshooting lifecycle. Proficiency with Microsoft Office tools (Visio, Excel, Word, Outlook) and network diagramming. Demonstrated ability to manage multiple tasks simultaneously, meet deadlines, and exercise sound judgment in complex situations. Must be able to lift 50 pounds and transport up to 100 pounds on a cart among campus buildings; must be able to work on ladders (6‑10 ft) to access network equipment. Hands‑on experience with Juniper EX (4000/4400/4650) switches and Virtual Chassis JunOS and MX204 routers; Cisco Catalyst switches 3850, 4510, 4500‑X. Understanding of IPv4 subnetting (/20–/24); IPv6 knowledge is a plus. Experience with SolarWinds Network Performance Monitor (NPM) and Network Configuration Manager (NCM), EfficientIP SolidServer (DDI), Jira or similar ticketing systems. Familiarity with AWS Route 53 and Palo Alto firewalls and Panorama is a plus; project management experience is a plus. Preferred: Experience designing and supporting networks in higher‑education environments; advanced Juniper Mist at scale (~8,000+ daily connections); maintaining a guest Wi‑Fi portal in Mist. Relevant certifications: Juniper JNCIS‑MistAI‑Wireless, JNCIS‑MistAI‑Wired, JNCIS‑ENT, Cisco CCNA. Location requirement: Candidates must live within a reasonable commute of Seattle offices. Compensation Salary range: $92,000 – $122,000. Compensation is determined based on qualifications, departmental budget, internal equity, and market information and is not based on protected characteristics. Benefits Medical plans, dental and vision insurance. Life, short‑ and long‑term disability coverage. Retirement contributions up to 10% employer match (5% nonelective + dollar‑for‑dollar match up to 5%). 100% paid tuition benefits for employee and dependents. Subsidized transportation benefit, wellness program, and on‑site fitness facility access. Generous holiday schedule, paid holiday break, vacation, paid sick leave, and paid community service leave. EEO Statement Seattle University is an equal opportunity employer. The University is committed to creating a diverse community of students, faculty, and staff dedicated to the principles of equal opportunity and treatment in employment regardless of age, color, disability, gender identity, national origin, political ideology, race, religion, sex, sexual orientation, or veteran status. The university encourages applications from, and nominations of, individuals who will further enrich the diversity of our educational community. #J-18808-Ljbffr