Food Service Worker

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Food Service Worker supports daily food service operations by safely preparing, assembling, and delivering meals for patients, visitors, and staff.


This role helps maintain a clean, efficient, and customer-focused environment while ensuring compliance with food safety and sanitation standards.

Qualifications

Key Responsibilities

• Prepare, assemble, and deliver patient meal trays accurately and efficiently
• Set up, stock, and maintain tray line, cafeteria, and kitchen stations
• Serve food and beverages to retail customers in a friendly and timely manner
• Maintain cleanliness and sanitation of work areas, equipment, and service stations
• Clean and reset stations, equipment, and floors after meal service
• Assist with dish room operations, including use of dish machines and waste removal
• Prepare basic food items to support patient and retail meal service
• Monitor supplies and report shortages, discrepancies, or concerns to supervisors
• Support departmental goals to improve operations and customer satisfaction
• Assist with training and cross-training of team members
• Participate in scheduled meetings, trainings, and in-service sessions

Knowledge, Skills, and Abilities

• Strong customer service skills with a friendly and positive attitude
• Ability to work in a fast-paced environment and manage multiple tasks
• Ability to read menu items and communicate effectively in English
• Ability to follow HACCP, safety, and sanitation guidelines
• Ability to push carts and transport food and supplies
• Commitment to teamwork, quality service, and operational excellence

Additional Job Details (if applicable)

• High School Diploma or equivalent preferred (experience accepted in lieu of education)
• Prior food service experience preferred
• Onsite role in a hospital food service environment

• Requires standing, walking, and physical activity throughout the shift
• Exposure to kitchen equipment, cleaning products, and varying temperatures

Minimum Starting Payrate:

$18.10

Thursday and Friday with every other wknd 7:30am-4pm

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.10 - $24.36/Hourly

Grade

SF1100 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.