Claims Supervisor, Complex General Liability

Claims Supervisor

This is a remote position located in California. Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve. As part of Gallagher, a global leader in insurance, risk management, and consulting, you'll be joining a team that's passionate about helping individuals and organizations thrive.

The Claims Supervisor supervises a team of P&L claims examiners, providing support and assistance to ensure proper claims handling and client satisfaction.

How you'll make an impact:

• Assist directly with client questions, concerns and/or issues.
• Handle personal claim file caseload as assigned.
• Assist with balancing Examiner pending files.
• Reviews Examiner technical work product and reserve adequacy.
• Reviews accuracy of Examiner billable hours.
• Works with Clients/Account Executives/Account Manager's to schedule, prepare and conduct claim file reviews.
• Attend JPA or other client meetings.
• Responsible for ensuring claims are listed on agendas for JPA discussion.
• Review Examiner write ups for JPA meetings for technical correctness and readability.
• Approve advance/special invoices.
• Review monthly trust account invoicing.
• Monitor trust account balances.
• Review monthly loss runs.
• Review incident reports
• Other duties as assigned.

About You:

Required: High school diploma and 10 years related claim experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Minimum of five (5) years Property & Casualty liability claims experience required. Minimum of two (2) years supervisory experience required. Strong verbal and written communication skills. Must be organized and detail oriented.

Preferred: Bachelor's degree preferred. Behaviors: Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.