ServiceNow Platform Architect

$138.6k - $187.5k

Tata Consultancy Services

Houston, TX

Responsibilities Include:

Work closely with the Customer platform team to develop ServiceNow roadmap in alignment with Business objectives and Industry trends
Assist in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model
Provide technical guidance in platform development and platform- wide solutions
Ensure we are taking advantage of pre-built capabilities in order to help minimize the amount of customization on the platform, Alignment to out-of-the-box.
Adhere to best practices, check if our architecture and design decisions align with ServiceNow best practices
Migrate between various environments in ServiceNow using Update Sets, XMLs, Cloning, Deployments.
Assesses health (performance, manageability, usability, scalability, upgradability, and security)
Create detailed strategy that is aligned with the client's short- and long-term needs
Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.

Qualifications:

Must Have:

13+ years of experience in Solution Architecture and at least 5+ years of ServiceNow Product experience
5+ years of technical experience in ServiceNow ecosystem
At least 2 implementation project experiences, one of which is for large customers.
Strong knowledge of ServiceNow Platform
Experience implementing CMDB and cloud Discovery.
Experience with upgrades, simplification of customizations. Enable rapid upgrades to new features and innovations that drive new value
Ability to work in a consulting & advisory role with customer.

Good to have:

Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
Experience implementing SAM/HAM and Now Assist
Experience with competition SaaS platform ( BMC, Ivanthi, Jira)
Experience working with Banking Customer
ServiceNow CSA and CAD certification
Strong AI/Gen AI experience

Salary Range: $138,600-$187,500 a year

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Vacancy posted 1 day ago

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