General Manager

General ManagerNew York, New York, United StatesA Healthier Future Starts With YouAs a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences using data-driven insights to build healthier communities through real food.What You'll DoLead your team by balancing people, operations, and business performance. Build an inclusive culture while coaching talent, using technology to optimize operations and drive profitability. Maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment.Essential FunctionsPeople + Team Leadership: Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion. Ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline.Food Safety + Operations: Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety.Customer Experience: Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions.Financial + Business Acumen: Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals.Systems, Process + Technology: Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.Execute Head Coach Career Path Duties: Perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles.What Makes You Stand OutExperience in high-volume, fast-paced restaurants.Hands-on experience with local, organic, and sustainable productsServSafe Manager or Regional Manager Food Safety CertificationTech-savvy and comfortable using digital tools for operations, reporting, and team communicationStrong financial acumen: managing budgets, labor, and P&L effectivelyProven experience hiring, coaching, and developing high-performing teamsExceptional adaptability and problem-solving in fast-paced, dynamic environmentsData-driven mindset with curiosity to identify and implement operational improvementsCommitment to operational excellence, hospitality, and team engagementExperience in fast-casual or retail operations is a plusMinimum RequirementsMeet all physical requirements of all roles within the career path of the Head Coach including Assistant Coach role, Shift Leader, Kitchen Lead, and Team Member.3+ years in food service, with at least 2 years in hands-on managementExperience hiring, developing, training, and motivating team membersSkilled in planning, managing, and forecasting financials, labor, and inventoryHands-on experience managing and optimizing processes in a fast-paced environmentProven ability to lead and mentor teams collaborativelyWhat Perks You'll GetCompetitive base salary + 20% bonus potentialMedical, dental, + vision plansPaid vacation + wellness time401(k) programPaid family leaveComplimentary greens and Sweetgreen swagOpportunities to impact your team, community, and businessA collaborative team that lives our core valuesClear career path for personal and professional developmentWho We AreSweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together.Salary range for this role:Starting salary range based on experience$80,000 - $100,000 USD