Customer Service Coordinator

Job Description

Job Description

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
Education Level Degree or Program of Study Required/Preferred
HS Diploma or GED Required


Associates/Bachelors Degree Preferred/Desired

Responsibilities:
Supports the Customer Service team with high-volume administrative tasks, customer follow-ups, and order management activities. This role contributes to maintaining accurate system data, supporting customer communication, and executing key business initiatives, including a project updating pricing on open orders. The position works closely with Customer Service, Planning, and cross-functional teams to ensure timely processing of requests, improved workflow efficiency, and consistent customer experience.

For each function, use action verbs and specify as relevant:
frequency - where cyclic activities are involved
inputs (eg based on. from department X)
collaboration needs (eg in collaboration with department X) managed resources (eg using X and Y)
expected outputs / results produced
end-purpose (in order to contribute to / ensure )
You can follow PDCA (plan, do, check, act) cycle to describe the activities performed

Comments/Special Instructions
Intermediate Excel Skills are required.