Lead Continuous Improvement Specialist - 90384780 - Philadelphia

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

The Lead Continuous Improvement Specialist supports and facilitates cross-functional Lean and Continuous Improvement initiatives to deliver operational and financial improvements. The role coaches project teams in Lean methods, partners with business and functional leaders to implement change, and helps establish and deploy standard work practices. Contributes to measurable cost savings, cost avoidance, and revenue increases aligned to project goals, and supports the Amtrak-wide Continuous Improvement program, culture, and community of practice.

Essential Functions

• Consult with the Sr. Manager, Continuous Improvement to define scopes of work, stakeholders, deliverables, schedules, and goals.
• Support and facilitate cross-functional Continuous Improvement (CI) projects using Lean and Six Sigma tools to deliver operational and financial improvements, under the guidance of CI leadership.
• Assess and enhance current business processes by setting baseline metrics, analyzing data, and integrating complex data sets.
• Contribute to root cause analysis and solution development by preparing materials, facilitating working sessions, and incorporating stakeholder input to build alignment.
• Facilitate alignment among stakeholders regarding project objectives, scope, and requirements; provide coaching to teams and promote the adoption of standardized workflows and process improvements.
• Partner with colleagues and senior management to support implementation, communicate findings to diverse audiences, and maintain project documentation and deliverables.

Minimum Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. 
• Plus 6 years of relevant work experience.
• Continuous Improvement experience
• Project management experience
• Strong oral and written communication skills
• Strong analytical skills and business intuition
• Strong knowledge of MS Office Suite including Word, Excel, PowerPoint, and Visio
• Business process analysis, design, or redesign experience

Preferred Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. 
• Plus 8 years of relevant work experience.
• PMP (Project Management Professional) or CAPM (Certified Associate in Project Management)
• Lean Six Sigma Green Belt, Lean Leader, or equivalent certification
• Organizational Change Management certifications or experience
• Agile experience (short-term project delivery)
• Dashboard design and/or dashboard creation experience (PowerBI, Tableau)
• Transportation industry experience

Knowledge, Skills, and Abilities

• Basic knowledge of Lean principles and tools
• Ability to develop and validate process flow diagrams
• Strong knowledge of MS Office Suite including Word, Excel, PowerPoint, and Visio.
• Competencies: results oriented, able to influence without authority, initiative, communication; change agent
• Strong planning, organizing, and time management skills with the ability to collaborate with business owners and prioritize multiple project needs

The salary/hourly range is $94,300.00 – $122,256.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position. 

Learn more about our benefits offerings here.

Requisition ID: 167054

Work Arrangement: 06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered: No
Travel Requirements: Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.