Revenue Systems Administrator

Pay Range: $75,087.00 - $123,893.00 Supervisory Organization: Manager of Revenue Systems Country: United States of America Address: 1401 PACIFIC AVE City: DALLAS, TX 75202 FLSA: Exempt Professionals: 02 - Professional (EEO-4-United States of America), 2H - Professionals - Financial - Accounting (EEO-SubCategory) General Summary: The Revenue Systems Administrator performs mission-critical functions in all operational aspects of the agency’s revenue payment systems. This role monitors system performance, supports payment system users, analyzes business requirements for system enhancements, serves as the liaison among all relevant internal stakeholders around payment systems, and ensures system data integrity. Essential Duties and Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs mission-critical functions in all aspects of the agency’s revenue payment systems performance, including all hardware and software systems in automatic fare collection systems, ticket vending machines, count room asset management system, and related revenue systems. Facilitates and solicits business requirements to ensure systems meet internal/external customers’ needs. Performs business requirement analyses for new system development/enhancements. Performs business systems user support and continuously monitors performance to ensure system is operational with high system uptime. Troubleshoots any systems issues working with all relevant stakeholders in implementing working solutions. Performs implementation of new software, upgrades, and enhancements to include user testing, troubleshooting, and adaptation of systems. Performs user training and change management effort in any new systems changes. Maintains and tracks revenue systems product backlog. Acts as a liaison between the Finance revenue system team and the Information Technology department to ensure system availability and uptime. Researches any future business solutions that can improve the division’s processes and performance. Manages vendor performance, relationship, and ongoing communication. Monitor vendor performance in a day-to-day basis to ensure compliance with the agency’s expectations. Coordinates and oversees procurement efforts and revenue systems related to contract oversight. Serves as the data steward of revenue systems and implements actions to resolve any system data integrity issues. Performs other related duties as assigned. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications Bachelor's degree from an accredited college or university in Information Systems, Business Administration, Finance, or related field. Five (5) years of progressively responsible transportation industry business systems administration experience that has agency-wide impact (e.g. ERP, HRIS, Timekeeping Systems, Maintenance/Asset Management systems). Demonstrated project management experience in business and technology solution implementation and support. Certification in Scrum Product Owner preferred. Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles. Proficient on PC and knowledgeable of software applications, including proficiency in Microsoft Office applications to include Word and Excel or other related software applications. Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Ability to make good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment). Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time. Sought out by others for advice and solutions. Ability to pick up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, product, or technical knowledge. Does well in technical courses and seminars. Ability to be able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect. Ability to quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration. Can be candid with peers. Ability to use rigorous logic and methods to solve complex technical problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers. Working knowledge of SQL and familiar with database and system administration. WORKING CONDITIONS: Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided. Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned. DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V Open until qualified applicants are identified.