Credit & Collections Manager

About Vivet

Vivet, Inc. owns and provides shared business services to a distinguished portfolio of furniture brands, including A.R.T. Furniture, Caracole, and Rowe Furniture. Through our Finance, People & Culture, Information Technology, and Operations teams, we support the success of our brands and the customers they serve.

Our commitment to operational excellence, collaboration, accountability, and continuous improvement creates opportunities for talented professionals to make a meaningful impact across our organization.

Position Summary (ON-SITE)

Vivet is seeking an experienced, results-oriented Credit & Collections Manager to lead our credit and accounts receivable collections functions across our portfolio of furniture brands.

This individual will supervise a team of 3-4 professionals and play a critical role in protecting company assets, optimizing cash flow, reducing overdue receivables, and maintaining strong relationships with domestic and international customers.

The successful candidate will combine sound financial judgment, strong analytical capabilities, and effective people leadership with a willingness to remain directly involved in daily operations.

We are looking for a leader who can build a high-performing team, strengthen financial controls, improve processes, and deliver measurable results while supporting the commercial success of our furniture brands.

Key Responsibilities

1. Credit & Collections Leadership

• Lead, coach, develop, and evaluate a team of 3–4 credit and collections professionals.
• Establish clear performance expectations, priorities, and accountability standards.
• Oversee daily collections activities, including past-due balances, customer follow-up, payment commitments, and account disputes.
• Conduct weekly accounts receivable reviews to identify collection priorities, delinquency trends, and emerging risks.
• Partner with Finance and brand leadership to resolve complex account issues.
• Foster a collaborative, service-oriented culture focused on accuracy, responsiveness, and results.

2. Credit Risk & Account Management

• Evaluate customer credit applications, payment histories, financial information, and overall creditworthiness.
• Recommend appropriate credit limits, payment terms, and credit-risk mitigation strategies.
• Monitor customer credit exposure and ensure adherence to established approval guidelines.
• Evaluate delinquent accounts and recommend shipment holds, credit restrictions, or other appropriate actions.
• Support the development and consistent application of company credit policies and procedures.
• Balance credit-risk management with the commercial needs and customer relationships of each brand.

3. Accounts Receivable & Cash Application

• Oversee accounts receivable collections activities to improve cash flow and reduce overdue balances.
• Maintain hands-on responsibility for cash application and reconciliation processes using VersaPay.
• Review customer remittances, match payments to outstanding invoices, and resolve unapplied cash and payment discrepancies.
• Coordinate with Accounting, Sales, Customer Care, banking partners, and customers to resolve payment issues.
• Improve the accuracy, timeliness, and efficiency of cash application and reconciliation activities.

4. Domestic & International Customer Management

• Monitor domestic and international customer accounts, payment trends, overdue balances, and credit exposure.
• Develop collection strategies appropriate to customer relationships, geographic markets, and payment arrangements.
• Coordinate with international sales leadership and other stakeholders to resolve collection issues.
• Identify elevated credit risks and recommend appropriate escalation or mitigation measures.
• Ensure timely and consistent documentation of customer communications, commitments, and account decisions.

5. Financial Reporting & Performance Management

• Prepare and analyze accounts receivable aging reports, delinquency trends, collection effectiveness, and credit exposure.
• Monitor key performance indicators, including Days Sales Outstanding (DSO), past-due receivables, aging categories, and unapplied cash.
• Provide regular reporting and actionable recommendations to Finance leadership.
• Identify recurring collection problems and recommend corrective actions.
• Support month-end closing activities, account reconciliations, audit requests, and related financial reporting requirements.

6. Process Improvement & Technology

• Evaluate current credit and collections workflows to identify opportunities for automation, standardization, and improved efficiency.
• Leverage SAP, VersaPay, Excel, reporting tools, and emerging technologies to improve visibility and productivity.
• Develop and maintain documented procedures, controls, and escalation protocols.
• Collaborate across departments to resolve root causes of billing disputes, delayed payments, and process inefficiencies.
• Champion continuous improvement and data-driven decision-making.

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related discipline, or an equivalent combination of education and relevant experience.
• Minimum 5–7 years of progressive experience in business-to-business credit, collections, or accounts receivable management.
• At least 2 years of demonstrated supervisory or team leadership experience.
• Strong understanding of credit analysis, collections strategies, accounts receivable aging, and financial risk management.
• Direct experience with cash application, payment reconciliation, and dispute resolution.
• Experience using ERP systems and advanced Microsoft Excel.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage competing priorities and collaborate effectively across multiple business units.
• Demonstrated commitment to accountability, accuracy, confidentiality, and professional integrity.

Preferred Qualifications

• Experience with SAP and VersaPay.
• Experience supporting international customers and cross-border collections.
• Experience in furniture, home furnishings, wholesale distribution, or related industries.
• Professional credit certification, such as Certified Credit Executive (CCE) or Credit Business Associate (CBA).
• Experience implementing process improvements, automated reporting, or collection technology.
• Familiarity with multi-brand or shared-services business environments.

What Success Looks Like

During the first 12 months, the Credit & Collections Manager will be expected to:

• Establish clear accountability, consistent coaching, and measurable performance expectations for the credit team.
• Improve collections effectiveness and reduce aging receivables against agreed-upon baselines.
• Strengthen the accuracy and timeliness of cash application and account reconciliation.
• Implement consistent credit-risk review and escalation processes.
• Enhance collaboration between Finance, Sales, Customer Care, and Operations.
• Identify and implement meaningful process improvements that support cash flow and customer satisfaction.

Our Ideal Candidate

Our ideal candidate is a hands-on financial leader who understands that effective credit management requires both discipline and partnership .

They are comfortable analyzing financial information, resolving difficult customer situations, coaching team members, and working directly in the systems and processes they oversee.

Above all, they bring sound judgment, a continuous improvement mindset, and a commitment to helping Vivet and its furniture brands succeed.