Clinic Associate

Integrated Service for Behavioral Health (ISBH) is an innovative, community-oriented organization dedicated to promoting mental health and overall well-being. Our team provides compassionate, personalized support to individuals and families in Southeast and Central Ohio, meeting them in their homes and communities to connect them with the resources they need. Our comprehensive range of services includes behavioral health treatment, as well as other support programs that are tailored to each person's unique needs. We work closely with local partners to foster healthy individuals and communities. At ISBH, we believe in a collaborative approach to care, empowering our clients to take an active role in their own journey toward wellness. We are committed to providing accessible, high-quality care to all those who seek our services. We are seeking a Clinic Associate! Vinton County, OH Join our Team! Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources. We serve Southeast and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. Our services are intended to be collaborative and personalized for the individual. This Clinic Associate serves as a welcoming first point of contact, demonstrating a “no wrong door” approach by responding to incoming calls, gathering referral and presenting-need information, and connecting individuals to the appropriate services, providers, or programs. The position supports timely access and continuity of care through accurate data entry, documentation collection, referral and billing data entry, coordination with telehealth and internal teams, and effective use of electronic systems. It also supports daily office operations and maintains monthly performance standards to ensure efficient, high-quality service delivery. The pay range for this position is $19.00 to $22.26 per hour based on experience, education, and/or licensure. Essential Functions Demonstrates a friendly “no wrong door” approach to all ISBH employees and clients Serves as an initial point of contact by responding to incoming calls, referrals and presenting-need information, and ensuring timely connection to the appropriate service, provider, or program. Operates EHR, insurance portals, and other databases as assigned Collects and assists with the processing of toxicology screens in support of the psychiatry department Facilitates connection with ISBH clients and telehealth providers Obtains insurance information, identification, agreements, consents and other required client documents as indicated Supports overall operation of the ISBH office including submitting maintenance requests, monitoring supplies, and acting as a point of contact for contracted services Referral and billing data entry in compliance with monthly performance measures Serves as a liaison with coordinators and managers to ensure access and continuity of service Meets performance standards reported monthly using system databases Utilizes databases and Electronic Health Record systems for accurate client documentation Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines Travel within designated service areas Performs other duties as assigned Minimum Requirements Education/Licensure A high school degree or GED equivalent is required An associate degree in healthcare, behavioral health or related field is preferred Experience Experience with multi-need people and families is preferred 3 years of experience/training in business, health, communications, computers, or other related areas is preferred Knowledge, Skills and Abilities Advanced communication skills, both oral and written is required Ability to use appropriate databases, spreadsheets, and other software is required Advanced organizational skills are required Ability to maintain confidential information is required A valid driver's license and the ability to operate a motor vehicle is required An appropriate level of auto insurance coverage is required Ability to manage deadlines within a fast-paced, high-volume environment is required Ability to operate in an Internet-based, automated office environment is required Physical Requirements Prolonged periods of sitting at a desk and working on a computer is required Must be able to lift up to 15 pounds at times is required Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package. Benefits include: Medical Vision Short-term Disability Long-term Disability 401K w/ Employer Match Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues. OUR MISSION Delivering exceptional care through connection OUR VALUES Dignity - We meet people where they are on their journey with respect and hope Collaboration - We listen to understand and ask how we can best support the people and communities we serve Wellbeing - We celebrate one another's strengths, and we support one another in being well Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Integrated Services for BehavioralHealth Copyright 2026 Integrated Services for Behavioral Health #J-18808-Ljbffr Integrated Services for Behavioral Health