Imaging Service Engineer III

Imaging Service Engineer III

St Louis, MO • Full-time • On-site

About Tri Imaging Solutions

Tri Imaging Solutions has merged with DirectMed Imaging, uniting two trusted names in the medical imaging industry under one organization. Tri Imaging Solutions is our go-forward brand, so the Tri Imaging Solutions name and logo now represent our combined company. You may have found this opening on DirectMed Imaging's careers page or LinkedIn - it is the same team, and your application goes to the same place.

Founded in 2013 and headquartered just north of Nashville in Madison, TN, Tri Imaging Solutions helps healthcare providers keep their diagnostic imaging systems running - supplying quality-tested replacement parts, equipment, and nationwide service across CT, MRI, mammography, X-ray, and more. We are also home to an industry-leading training center on a mission to empower the engineer, and we are ISO 13485:2016 certified.

About the Role

Tri-Imaging is seeking an experienced Imaging Service Engineer III (ISE III) to serve as a senior technical expert responsible for the installation, maintenance, repair, calibration, and optimization of advanced diagnostic imaging systems.

This position works independently with minimal supervision and provides advanced technical expertise for high-complexity imaging equipment, including CT, MRI, PET/CT, Nuclear Medicine, Mammography, Fluoroscopy, Radiography, Ultrasound, and other specialized imaging modalities based on individual certifications and training.

The ISE III serves as the primary technical escalation resource for complex service issues, leads equipment installations and major repair projects, mentor's junior engineers, and partners with customers, manufacturers, and leadership to maximize equipment reliability, regulatory compliance, and patient safety.

Support is provided both on-site and remotely to hospitals and healthcare facilities within an assigned territory.

What You'll Do

Customer Service & Communication

• Serve as the primary technical resource for customers, clinical departments, imaging leadership, and internal service personnel on complex equipment issues.
• Build and maintain trusted relationships with radiologists, imaging directors, biomedical departments, physicians, vendors, manufacturers, and executive customer leadership.
• Lead customer communications during major service events, equipment outages, upgrades, and project implementations.
• Provide technical recommendations regarding equipment performance, repair versus replacement decisions, lifecycle planning, and capital equipment strategies.
• Professionally manage high-impact customer situations while ensuring timely communication and exceptional customer satisfaction.
• Demonstrate professionalism, accountability, integrity, and commitment to the company's mission and values.

Advanced Equipment Maintenance & Repair

• Independently install, inspect, troubleshoot, repair, calibrate, optimize, and perform preventive maintenance on highly complex diagnostic imaging systems.
• Perform advanced diagnostics utilizing OEM software, engineering documentation, service manuals, specialized electronic test equipment, and network diagnostic tools.
• Lead major component replacements, system alignments, detector replacements, tube replacements, gantry repairs, software recoveries, and complex mechanical or electrical repairs within certified modalities.
• Perform acceptance testing, quality assurance testing, performance verification, and system calibrations in accordance with manufacturer specifications and regulatory requirements.
• Analyze recurring equipment failures, identify root causes, and implement long-term corrective actions to improve equipment reliability.
• Coordinate complex installations, equipment relocations, upgrades, de-installations, and system commissioning activities.
• Serve as the highest technical escalation point before OEM engineering involvement.
• Provide advanced after-hours technical support as part of the on-call rotation.

Documentation & Regulatory Compliance

• Ensure all service documentation, work orders, calibration records, quality assurance records, and equipment histories are complete, accurate, and submitted within established timeframes.
• Maintain compliance with Joint Commission, CMS, FDA, OSHA, NFPA, state regulations, manufacturer requirements, and company quality standards.
• Lead technical support during regulatory inspections, accreditation surveys, and customer audits.
• Review service documentation and provide technical feedback to junior engineers when requested.

Inventory & Asset Management

• Maintain assigned inventory, specialized tools, OEM software, diagnostic equipment, and company vehicle.
• Manage complex repair parts, recommend stocking strategies, and identify cost-effective sourcing alternatives.
• Evaluate equipment condition and provide lifecycle recommendations to customers and leadership.
• Assist management with capital planning, replacement recommendations, and long-term equipment strategies.

Technical Leadership & Technology

• Lead troubleshooting efforts involving DICOM, PACS, HL7, networking, Windows operating systems, virtualization, and cybersecurity issues affecting imaging systems.
• Configure advanced imaging software, firmware updates, system integrations, and network communications.
• Develop standardized troubleshooting procedures, service documentation, and technical best practices.
• Identify opportunities to improve equipment uptime, service efficiency, and customer satisfaction.
• Coordinate directly with OEM engineering teams during advanced troubleshooting and software escalations.
• Evaluate new technologies and recommend improvements to service processes and technical standards.

Training & Professional Development

• Serve as a technical mentor for Imaging Service Engineer I and II personnel.
• Develop and deliver technical training, manufacturer updates, and equipment-specific education for engineering staff and customers.
• Assist leadership with onboarding, competency evaluations, and technical development plans for junior engineers.
• Maintain advanced OEM certifications and participate in continuing education to remain current with evolving imaging technologies.
• Share technical expertise across the organization to improve overall engineering capabilities.

What We're Looking For
Education & Experience

• 5-8+ years of progressive experience servicing advanced diagnostic imaging equipment in a hospital, OEM, military, or independent service organization.
• Advanced OEM certifications within assigned imaging modalities strongly preferred.
• CBET, CRES, or equivalent professional certification strongly preferred.

Knowledge, Skills & Abilities

• Expert knowledge of diagnostic imaging equipment, imaging physics, electronic theory, and medical imaging technologies.
• Advanced knowledge of CT, MRI, PET/CT, Nuclear Medicine, Mammography, Fluoroscopy, Radiography, Ultrasound, and related imaging systems based on assigned specialties.
• Expert troubleshooting skills involving hardware, software, networking, and system integration.
• Advanced understanding of DICOM, PACS, HL7, networking, Windows operating systems, cybersecurity principles, and healthcare IT environments.
• Ability to independently manage multiple high-priority service events while maintaining exceptional customer satisfaction.
• Ability to interpret engineering documentation, electrical schematics, service manuals, software documentation, and technical bulletins.
• Strong project management, organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with technical and non-technical audiences.
• Proficiency with CMMS software, Microsoft Office Suite, OEM service applications, and advanced diagnostic software.

Equipment & Technology

The Imaging Service Engineer III will work with a wide range of specialized equipment and technology, including:

• Advanced OEM diagnostic software and imaging service applications
• Radiation measurement equipment
• Oscilloscopes and multimeters
• Electrical safety analyzers
• Network analyzers
• DICOM/PACS utilities
• Specialized imaging calibration tools
• CMMS software
• Microsoft Office Suite
• Inventory management systems
• Remote diagnostic software
• Manufacturer service platforms
• General hand tools and power tools
• Lifting devices, ladders, hoists, and material handling equipment
• Personal Protective Equipment (PPE)
• Electrostatic Discharge (ESD) protection equipment

Physical Requirements

• Ability to sit, stand, walk, bend, kneel, climb, reach, and work in confined spaces for extended periods.
• Ability to lift and carry up to 50 pounds independently and maneuver larger equipment using appropriate lifting devices.
• Vision and hearing sufficient to safely perform technical service work and communicate effectively with customers.

Work Environment

Work is performed in hospitals, imaging centers, warehouses, and office environments .

The position may involve exposure to electrical hazards, ionizing radiation, MRI magnetic fields, chemical cleaners, infectious materials, and moving mechanical equipment.

Compliance with all OSHA, infection control, radiation safety, and company safety policies is required.

Why Join Us

At Tri Imaging Solutions, our mission is simple: keep life-saving imaging technology running at its best. We do that by pairing quality-tested parts and responsive, nationwide service with an industry-leading training center built around hands-on learning and mentorship. Following our merger with DirectMed Imaging, we are a larger, stronger imaging solutions platform - which means more stability, more resources, and more room for our people to learn, grow, and build long-term careers. If you want meaningful, hands-on work that has a real impact on patient care, and a team that is genuinely committed to empowering the engineer, you will feel right at home here.

• Work independently with a broad range of medical equipment and technologies
• Continue developing your technical expertise through advanced training and hands-on experience
• Serve as a technical resource and mentor to developing BMET professionals

Compensation & Benefits

We offer competitive pay and a comprehensive benefits package that includes health and welfare benefits, a 401(k) plan with company match, company-provided short-term and long-term disability coverage, and paid vacation that increases with tenure.

Location & Travel

Initial training will take place at either our Appleton, WI facility or our Madison, TN headquarters. Following initial training, you will transition into supporting customers within your assigned territory.

• Valid driver's license with an acceptable driving record.
• Frequent local and regional travel required.
• Occasional overnight travel for customer support.
• Ability to safely operate a company vehicle.

Equal Opportunity Employer

Tri Imaging Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.