Group Operations Manager

This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions. Responsible for overseeing all areas of leasing property tax operations, ensuring business personal property tax returns, assessed values, and tax bills are processed accurately and timely. This role manages property tax application and reporting, drives process improvements, and supports a collaborative team environment across multiple locations. Serves as a key point of contact for cross‑functional communication, system access approvals, and operational consistency. Responsibilities Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence Applies knowledge of the end‑to‑end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines Develops and analyzes procedures to enhance unit and/or product‑related activities and oversees budget and expense management, reporting, and forecasting for designated areas Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment Managerial Responsibilities Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Skills Business Operations Management Customer Service Management Performance Management Process Performance Measurement Talent Development Account Management Client Management Leadership Development Process Management Relationship Building Business Case Analysis Policies, Procedures, and Guidelines Management Process Design Risk Management Workforce Analytics Required Skills Strong knowledge of business personal property tax processes, including returns, assessed values, and tax bill administration. Experience managing property tax applications, including enhancement requests, user acceptance testing, and production implementation. Ability to develop and distribute reports that support team productivity, quality control, and system accuracy. Demonstrated success in streamlining processes to improve operational efficiency and effectiveness. Strong leadership and communication skills, with the ability to foster collaboration across multiple locations and teams. Experience assigning responsibilities and developing associates to expand skills and capabilities. Ability to ensure processes are in place to provide locations with necessary filing, billing, and documentation support. Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively. Experience approving and managing access requests for archival applications, SharePoint sites, logs, and shared drives. Shift 1st shift (United States of America) Hours Per Week 40 Pay Range $104,000.00 - $166,000.00 annualized salary, offers to be determined based on experience, education and skill set. Incentives This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. #J-18808-Ljbffr Bank of America