Customer Service Coordinator - Warranty Dept (Flooring & Cabinets)

Job Description

Job Description

Summary
The Interior Designer partners with new homebuyers to deliver an elevated and innovative design studio experience. This role requires professional expertise in interior design, consultation, and project management. The Interior Designer exercises independent judgment in guiding clients through the selection of finishes, materials, and upgrades that align with their lifestyle, budget, and builder specifications. The position also plays a key role in maintaining the design studio’s visual standards, product offerings, and operational excellence.

Essential Functions

• Conduct professional consultations with homebuyers to assess preferences, lifestyle needs, and design vision.
• Provide expert guidance on space planning, color coordination, materials, finishes, and overall interior design concepts.
• Recommend product selections, upgrades, and layouts that balance buyer preferences with durability, functionality, and aesthetic value.
• Prepare and present detailed design proposals, visual boards, and cost estimates while ensuring accuracy in all documentation and approvals.
• Manage the end-to-end design process—from initial consultation through final selections—coordinating with sales, construction, vendors, and subcontractors.
• Interpret builder guidelines, project schedules, and design specifications; ensure timely lot file submissions and approval compliance.
• Maintain current product knowledge and trends through continuous vendor training and industry research.
• Support design studio operations by maintaining product displays, sample libraries, and visual presentation standards.
• Lead browse appointments, design studio orientations, and educational sessions to enhance the client experience.
• Analyze design and production data to identify recurring issues, propose process enhancements, and improve overall design efficiency.
• Independently resolve client inquiries and issues, maintaining a high level of professionalism and customer satisfaction.
• Track and achieve required sales and design metrics through effective consultative selling and relationship management.
• Collaborate with sales counselors, construction teams, and operations partners to ensure seamless customer experiences and successful home completions.
• Perform additional professional duties in support of design studio operations and strategic initiatives.

Education & Experience

• Bachelor’s degree in Interior Design or related field preferred, or equivalent combination of education and experience.
• Interior Design certification or licensure where required.
• 2–5 years of professional interior design experience; residential or design studio experience strongly preferred.

Skills & Competencies

• Advanced knowledge of interior design principles, space planning, and finish material selection.
• Strong consultative sales ability with a focus on building long-term client relationships.
• Exceptional verbal, written, and presentation communication skills; bilingual (English/Spanish) preferred but not required.
• Proficiency in Microsoft Office Suite; familiarity with design or project management software (e.g., AutoCAD, Revit, RFMS, or Design Studio platforms) is a plus.
• Ability to interpret builder standards, construction drawings, and product specifications.
• Strong analytical and problem-solving skills to assess costs, resolve discrepancies, and enhance processes.

We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.

Company Description

We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, )single family, multi-family, commercial and repair & remodel customers.