Scheduler - Phone Support (Psychiatric Assistant)

Join Our Team

Lenape Valley Foundation is seeking a Psychiatric Assistant to support the doctors who provide critical mental health services for the Bucks County Community. This is an excellent opportunity for someone with an interest in the mental health field! This is a full-time position, working 9-5 Monday-Friday.

What We Offer

• NEW!! DailyPay- gives you the flexibility to access your earnings immediately- on your own schedule!
• Paid training and supervision
• 403(b) Retirement Plan
• FULL TIME Benefits Package Includes:
• Generous PTO Policy
• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• Long-Term Disability and Basic Life Insurance
• Employee Assistance Program (EAP)
• Continuing Education Assistance Program
• Access to student loan management and repayment support

What You Bring

• High School Diploma or GED
• One or more years' experience in a medical setting highly preferred.
• Comfortable engaging in phone based communication for the majority of the workday
• Compassion for our clients
• Organization skills and a high attention to detail
• Computer proficiency
• Ability to perform the physical requirement of the job description, with or without accommodation

Your Role

• Provide phone support by answering scheduling calls and questions/concerns about medications
• Understand insurance to properly schedule clients with the correct prescribers
• Provide SUPERIOR customer service while responding to client's requests
• Address billing warnings and insurance coverage
• Educate clients on refill policies ad how to access the refill clinic
• Enter information into electronic medical records
• Effectively communicate with clinical and billing teams
• Maintain voicemail

About Lenape Valley Foundation

Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.

Our Commitment To Diversity and Inclusion

LVF is an Equal Opportunity Employer. We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.